02-02-2022 06:53 AM
Hello,
I have an interesting issue with my sip provider. I received the MWI status in the debug messages, however my phones do not light up for MWI. I have a stripped down configuration attached. I have heard its related to codecs, but I have my codecs in place. So perhaps someone can look at my config and potentially identify an issue that could cause the MWI from not lighting up on my sip phones. I am running CME only not CUCME.
Cisco IOS XE Software, Version 17.03.04a
Cisco IOS Software [Amsterdam], ISR Software (X86_64_LINUX_IOSD-UNIVERSALK9-M), Version 17.3.4a, RELEASE SOFTWARE (fc3)
Thanks!
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02-03-2022 06:41 AM - edited 02-03-2022 06:41 AM
Change the DN 1002 to complete DID number and see if you are getting the MWI working..
02-02-2022 07:53 PM
When integrating with CUE, we have to create MWI on and OFF number.
I dont think, your Provider can turn on the MWI lights.
AFAIK there is nothing called CUCME, it was always call manger express (CME).
02-02-2022 08:13 PM - edited 02-02-2022 08:14 PM
With sip-ua I have configured mwi unsolicited ,in the debug outputs I see the # of voicemails and message waiting set to yes. Sorry, I meant CUCM , I am only running CME
02-02-2022 10:26 PM
Can you please explain what you mean by MWI in relation with your service provider? As @Nithin Eluvathingal wrote there are AFAIK no way that this could be controlled by the service provider for your phones.
If we’re missing the point here and you do have CUE for voice mail in your CME setup please provide us the details on that configuration.
02-02-2022 11:17 PM
There is no CUE, however my understanding that an unsolicited sip notify sets a flag on the mwi on the sip extension to trigger the mwi on/off status. My sip provider is call centric.
02-03-2022 01:37 AM
I doubt that this will work as you have it envisioned. What I do think happens is that CME would consume the MWI info sent from your service provider, but it will not pass that along to your phone devices. It just does not work the way you think it does.
02-03-2022 03:44 AM - edited 02-03-2022 03:46 AM
This post might be of help to clarify a few things. Maybe it could be possible to set the command for mwi-server to this to make it work, but I'm only wildly guessing here.
sip-ua
mwi-server ipv4:<IP of SP MWI server> expires 3600 port 5060 transport udp unsolicited
02-03-2022 05:29 AM - edited 02-03-2022 05:30 AM
I’ve tried with the ipv4 and dns options still no luck.
02-03-2022 03:58 AM
can you share the Notify message and your dn ? I assume that provide might be notifying your DID number. and you might be using a 3 or 4 digit extensions.
02-03-2022 05:34 AM
That sounds quite plausible to me. Try turning on "debug ccsip mess" and see if you are getting NOTIFY messages.
02-03-2022 05:49 AM
Feb 2 15:43:36.846: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
NOTIFY sip:removed@192.168.1.1:5060;x-rcb-id=17772916516 SIP/2.0
v: SIP/2.0/UDP 204.11.192.171:5080;branch=z9hG4bK-4db0d2bae68dc25b0fd2ecde55dbb10e
f: <sip:removed@callcentric.com:5062>
t: <sip:removed@callcentric.com>
i: 4baa15b5cc13a19baa76e678a420a3be-4f67aa14d0e491bc98ee24e49bb68e2e@callcentric.com
CSeq: 1 NOTIFY
Max-Forwards: 15
m: <sip:5d46067fe28cd2f3ed7b1cac7b480328@204.11.192.171:5080;transport=udp>
Event: message-summary
c: application/simple-message-summary
l: 139
Messages-Waiting: yes
Message-Account: sip:removed@callcentric.com
Voice-Message: 2/0 (0/0)
Fax-Message: 0/0 (0/0)
None: 0/0 (0/0)
icncore4k#
02-03-2022 06:27 AM
I assume "removed" is the phone number in question and you removed it for security purposes? This goes to what @Nithin Eluvathingal mentioned earlier. Is it 10 digits? How many digits are your phone DN's? If these two don't match then the attempt to set MWI would fail.
02-03-2022 06:38 AM
Thank you yes four digits, my config is attached to the first posting, but here is one of my dn’s , so you want me to change the number in the dn to match the 10 digit
voice register dn 1 number 1002 allow watch name 1002 no-reg label Office 1002 mwi mobility ! voice register template 1 service https button-layout 1-5 line dialplan 1 softkeys hold Newcall Resume iDivert softkeys ringIn Answer DND HLog iDivert softkeys seized Cfwdall Endcall Gpickup HLog Meetme Pickup Redial softkeys connected ConfList Confrn Endcall HLog Hold Mobility Park RmLstC Trnsfer iDivert softkeys remote-in-use Barge Newcall cBarge camera video ! voice register template 2 dialplan 1 ! voice register dialplan 1 type 7940-7960-others pattern 1 * timeout 3 ! voice register pool 1 busy-trigger-per-button 3 id mac 0081.B8FD.285D type 8845 number 1 dn 1 template 1 incoming called-number 15555551212 dialplan 1 dtmf-relay rtp-nte sip-kpml sip-notify voice-class codec 1 username 1002 password abcdefghj12344 description +15555551212 no vad camera video
02-03-2022 06:41 AM - edited 02-03-2022 06:41 AM
Change the DN 1002 to complete DID number and see if you are getting the MWI working..
02-03-2022 09:32 AM
Yes, it works, I was able to add a secondary extension with the number and just label it voicemail, call it a day. Thank you Nithin Eluvathingal and Elliot Dierksen , I've been working on this for awhile!
voice register dn 2
number 1003
allow watch
name 1003
label Office 1003
mwi
voice register dn 3
number 17772911234
name 17772911234
no-reg
label Voicemail
mwi
voice register pool 2
busy-trigger-per-button 2
id mac D4AD.BECE.B719
type 8845
number 1 dn 2
number 2 dn 3
template 1
incoming called-number 17772911234
dialplan 1
dtmf-relay rtp-nte sip-kpml sip-notify
voice-class codec 1
username 1003 password ABCDEFG123
description +17772911234
no vad
camera
video
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