11-12-2023 07:14 AM
Hi,
When the phones are registered in subscriber , configuration restart and not applying
cucm 11.5
PLease help
Solved! Go to Solution.
11-12-2023 11:31 PM
The local clock is not synchronised. >> you must fix this first. Check the NTP status on Publisher, make sure the publisher is synced with a NTP server. If the behavior is same After Syncing with NTP, you probably need a cluster restart.
Windows NTP is not compatible with CUCM, you need a Linux NTP or make any other network device like router or switch as NTP and use this for CUCM to sync.
Btw the utils dbreplication command must be run on publisher.
11-12-2023 07:47 AM
Check if the DB is good.Check if there is any errors in the DB tables.
From the CUCM CLI command issue utils dbreplicaiton status wait for few minints to complete the DB table checks and issue utils dbreplicaiton runtimestate .
Also check if there is any expired certs.
11-12-2023 08:00 AM
Hi
from subscriber
admin:utils dbreplication status
Attempt to get status of a publisher; not allowed since all comparisons are alre ady against the publisher.
You may only select a subscriber node name, or choose the "all" option
admin:
From pUblisher
admin:utils dbreplication status
Attention: Status command cannot be executed because no active connected replica tion servers are currently available
Please check your system.
Subscriber again
You may only select a subscriber node name, or choose the "all" option
admin:utils dbreplication status all
Attempt to get status of a publisher; not allowed since all comparisons are already against the publisher.
You may only select a subscriber node name, or choose the "all" option
admin:
Thanks
11-12-2023 08:06 AM
Here is the another output
admin:utils dbreplication status ccm2
Replication status check is now running in background.
Use command 'utils dbreplication runtimestate' to check its progress
The final output will be in file cm/trace/dbl/sdi/ReplicationStatus.2023_11_12_10_02_52.out
Please use "file view activelog cm/trace/dbl/sdi/ReplicationStatus.2023_11_12_10_02_52.out " command to see the output
admin:file view activelog cm/trace/dbl/sdi/ReplicationStatus.2023_11_12_10_02_52.out
Sun Nov 12 10:02:52 2023 main() DEBUG: -->
Sun Nov 12 10:02:55 2023 main() DEBUG: Replication cluster summary:
SERVER ID STATE STATUS QUEUE CONNECTION CHANGED
-----------------------------------------------------------------------
g_2_ccm11_5_1_13902_2 2 Active Failed 360017 Nov 12 10:02:14
g_3_ccm11_5_1_13902_2 3 Active Local 0
Sun Nov 12 10:03:04 2023 main() DEBUG: <--
11-12-2023 08:09 AM
On subscriber
admin:utils dbreplication runtimestate
Server Time: Sun Nov 12 10:06:41 +03 2023
Cluster Replication State: Only available on the PUB
DB Version: ccm11_5_1_13902_2
Repltimeout: Only available on the PUB
PROCESS option: Only available on the PUB
Cluster Detailed View from CCM2 (2 Servers):
PING DB/RPC/ REPL. Replication REPLICATION SETUP
SERVER-NAME IP ADDRESS (msec) DbMon? QUEUE Group ID (RTMT) & DB Status
----------- ---------- ------ ------- ----- ----------- ------------------
CCM2 192.168.100.110 0.019 Y/Y/Y 0 (g_3) (3) Setup Completed
CCM1 192.168.100.100 0.326 Y/Y/Y 360461 (g_2) (3) DB Active-Failed
11-12-2023 10:08 AM
You should restore the database replication. Follow the steps outlined in this document. Troubleshoot CUCM Database Replication Issues
11-12-2023 08:09 AM
Share show network Cluster output. Looks like Subscriber is not authenticated.
11-12-2023 08:13 AM
admin:show network cluster
192.168.100.110 CCM2 Subscriber callmanager DBSub authenticated
192.168.100.109 cup. cup Subscriber cups DBPub authenticated using TCP since Sun Nov 12 08:42:42 2023
192.168.100.100 CCM1 CCM1 Publisher callmanager DBPub authenticated using TCP since Sun Nov 12 08:42:58 2023
11-12-2023 01:27 PM
Hi,
Try to restart the subscriber node. Also please check all network connectivity are ok running utils diagnose test.
Please let us know.
Regards
Carlo
11-12-2023 10:41 PM
Starting diagnostic test(s)
===========================
test - disk_space : Passed (available: 6414 MB, used: 12730 MB)
skip - disk_files : This module must be run directly and off hours
test - service_manager : Passed
test - tomcat : Passed
test - tomcat_deadlocks : Passed
test - tomcat_keystore : Passed
test - tomcat_connectors : Passed
test - tomcat_threads : Passed
test - tomcat_memory : Passed
test - tomcat_sessions : Passed
skip - tomcat_heapdump : This module must be run directly and off hours
test - validate_network : Passed
test - raid : Passed
test - system_info : Passed (Collected system information in diagnostic log)
test - ntp_reachability : Warning
The NTP service is restarting, it can take about 5 minutes.
test - ntp_clock_drift : Warning
The local clock is not synchronised.
None of the designated NTP servers are reachable/functioning or legitimate.
test - ntp_stratum : Warning
The local clock is not synchronised.
None of the designated NTP servers are reachable/functioning or legitimate.
skip - sdl_fragmentation : This module must be run directly and off hours
skip - sdi_fragmentation : This module must be run directly and off hours
Diagnostics Completed
admin: file view activelog platform/log/diag3.log
11-13-2023 00:02:10 Diagnostics Version: 1.0.0
11-13-2023 00:02:10 getting hardware model [/usr/local/bin/base_scripts/sd_hwdetect HWModel]
11-13-2023 00:02:10 Hardware Model: VMware
11-13-2023 00:02:10 getting verson number [rpm -q --nodigest --nosignature master | sed -e "s/master-//"]
11-13-2023 00:02:10 Version: 11.5.1
11-13-2023 00:02:10 disk_space: Is valid module: True
11-13-2023 00:02:10 disk_files: Is valid module: True
11-13-2023 00:02:10 service_manager: Is valid module: True
11-13-2023 00:02:10 tomcat: Is valid module: True
11-13-2023 00:02:10 tomcat_deadlocks: Is valid module: True
11-13-2023 00:02:10 tomcat_keystore: Is valid module: True
11-13-2023 00:02:10 tomcat_connectors: Is valid module: True
11-13-2023 00:02:10 tomcat_threads: Is valid module: True
11-13-2023 00:02:10 tomcat_memory: Is valid module: True
11-13-2023 00:02:10 tomcat_sessions: Is valid module: True
11-13-2023 00:02:10 tomcat_heapdump: Is valid module: True
11-13-2023 00:02:10 validate_network: Product specific XML file: /usr/local/platform/conf/cli/cliProduct.xml
11-13-2023 00:02:10 validate_network: val: true
11-13-2023 00:02:10 validate_network: Is valid module: True
11-13-2023 00:02:12 validate_network_adv: Is valid module: False
The ntp server is windows , so sometimes it is giving the error
11-12-2023 11:31 PM
The local clock is not synchronised. >> you must fix this first. Check the NTP status on Publisher, make sure the publisher is synced with a NTP server. If the behavior is same After Syncing with NTP, you probably need a cluster restart.
Windows NTP is not compatible with CUCM, you need a Linux NTP or make any other network device like router or switch as NTP and use this for CUCM to sync.
Btw the utils dbreplication command must be run on publisher.
11-13-2023 02:28 AM
After adding new ntp server and restarted ntp service . but still showing the old one
11-13-2023 02:43 AM
If possible kindly share the ntp screenshot
And share the cli output of utils services list from publisher
11-13-2023 03:57 AM - edited 11-22-2023 04:54 PM
Hi ,
below from publishers
admin:utils service list
Requesting service status, please wait...
System SSH [STARTED]
Cluster Manager [STARTED]
Name Service Cache [STARTED]
Entropy Monitoring Daemon [STARTED]
Cisco SCSI Watchdog [STARTED]
Service Manager [STARTED]
HTTPS Configuration Download [STARTED]
Service Manager is running
Getting list of all services
>> Return code = 0
A Cisco DB[STARTED]
A Cisco DB Replicator[STARTED]
Cisco AMC Service[STARTED]
Cisco AXL Web Service[STARTED]
Cisco Audit Event Service[STARTED]
Cisco Bulk Provisioning Service[STARTED]
Cisco CAR DB[STARTED]
Cisco CAR Scheduler[STARTED]
Cisco CAR Web Service[STARTED]
Cisco CDP[STARTED]
Cisco CDP Agent[STARTED]
Cisco CDR Agent[STARTED]
Cisco CDR Repository Manager[STARTED]
Cisco CTIManager[STARTED]
Cisco CTL Provider[STARTED]
Cisco CallManager[STARTED]
Cisco CallManager Admin[STARTED]
Cisco CallManager SNMP Service[STARTED]
Cisco CallManager Serviceability[STARTED]
Cisco CallManager Serviceability RTMT[STARTED]
Cisco Certificate Authority Proxy Function[STARTED]
Cisco Certificate Change Notification[STARTED]
Cisco Certificate Expiry Monitor[STARTED]
Cisco Change Credential Application[STARTED]
Cisco DHCP Monitor Service[STARTED]
Cisco DRF Local[STARTED]
Cisco DRF Master[STARTED]
Cisco Database Layer Monitor[STARTED]
Cisco Dialed Number Analyzer[STARTED]
Cisco Dialed Number Analyzer Server[STARTED]
Cisco DirSync[STARTED]
Cisco Directory Number Alias Lookup[STARTED]
Cisco Directory Number Alias Sync[STARTED]
Cisco E911[STARTED]
Cisco ELM Client Service[STARTED]
Cisco Extended Functions[STARTED]
Cisco Extension Mobility[STARTED]
Cisco Extension Mobility Application[STARTED]
Cisco IP Manager Assistant[STARTED]
Cisco IP Voice Media Streaming App[STARTED]
Cisco Intercluster Lookup Service[STARTED]
Cisco License Manager[STARTED]
Cisco Location Bandwidth Manager[STARTED]
Cisco Log Partition Monitoring Tool[STARTED]
Cisco Management Agent Service[STARTED]
Cisco Prime LM Admin[STARTED]
Cisco Prime LM DB[STARTED]
Cisco Prime LM Server[STARTED]
Cisco Push Notification Service[STARTED]
Cisco RIS Data Collector[STARTED]
Cisco RTMT Reporter Servlet[STARTED]
Cisco SOAP - CDRonDemand Service[STARTED]
Cisco SOAP - CallRecord Service[STARTED]
Cisco Serviceability Reporter[STARTED]
Cisco Syslog Agent[STARTED]
Cisco TAPS Service[STARTED]
Cisco Tftp[STARTED]
Cisco Tomcat[STARTED]
Cisco Tomcat Stats Servlet[STARTED]
Cisco Trace Collection Service[STARTED]
Cisco Trace Collection Servlet[STARTED]
Cisco Trust Verification Service[STARTED]
Cisco UXL Web Service[STARTED]
Cisco Unified Mobile Voice Access Service[STARTED]
Cisco User Data Services[STARTED]
Cisco WebDialer Web Service[STARTED]
Cisco Wireless Controller Synchronization Service[STARTED]
Host Resources Agent[STARTED]
MIB2 Agent[STARTED]
Platform Administrative Web Service[STARTED]
SNMP Master Agent[STARTED]
SOAP - Diagnostic Portal Database Service[STARTED]
SOAP -Log Collection APIs[STARTED]
SOAP -Performance Monitoring APIs[STARTED]
SOAP -Real-Time Service APIs[STARTED]
Self Provisioning IVR[STARTED]
System Application Agent[STARTED]
Cisco Prime LM Resource API[STOPPED] Service Not Activated
Cisco Prime LM Resource Legacy API[STOPPED] Service Not Activated
Primary Node =true
the time is showing correct ,
11-13-2023 04:06 AM
Can you please share the exact procedure you did to add the new and remove the old NTP server?
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide