Unified Communications Infrastructure

Hello, yesterday we have an incident with a CUBE cluster in which both CUBEs stopped processing SIP calls and I found this in the logs: 081377: Jun 21 2024 14:32:41.275 BUE: %SMART_LIC-3-COMM_FAILED: Communications failure with the Cisco Smart Licens...

Our colab servers are running on a vm hardware that needs maintenance and we need to shut it down, during this time we would also like to change our TLS min version to 1.2. Is it possible to set the minimum TLS version and have a server shutdown inst...

Hello, everyone! We are experiencing a peculiar issue where a single extension is unable to dial out to any 866 number - can dial out to other toll free numbers. The user receives a “call cannot be completed as dialed” message from the carrier. Here’...

We have upgraded CUCM 12.5 to 14. in 12.5 the sip trunk status was up with Calabrio QM signaling server. but after upgrade to cucm 14.0 the sip trunk status not coming up.

I need to migrate some users off an old CUC cluster. COBRAS Export is giving me this error:(error) in DownloadWAVFile on ConnectionWAVFiles:The underlying connection was closed: An unexpected error occurred on a receive.Wireshark shows CUC sending a ...

I have this number 4555,,,6668888 configured as a speed dial on an extension line "2008" in CUCM 11.x.I want the speed dial number "4555,,,6668888" to be auto dialed without any manual intervention whenever someone calls 2008.How can I achieve this?

Collect Files in RT MT and go through the correct steps hit finish and get "No services/systems logs selected for trace collection"Use same steps on other Unity and CU CM sites and it works, just one  customer site will not let me collect files in RT...

I was wondering if someone could help me with this.  I currently have our auto attendant going through UCCX which goes over to finesse.  I am looking to change that and have the auto attendant go through unity directly.  I setup the route point but w...

Hi,We are using CUCM 11.5 su2, and would like to integrate with VG400 for analog endpoint purposeAnd we found that CUCM11.5 su2, is unable to add new gateway via mgcp or sccp.Refer to CSR compatibility matrixhttps://www.cisco.com/c/dam/en/us/td/docs/...

Hi everyonei am trying to figure out if any specific smart licensing configuration is required for media-proxy configuration on IOS XE 17.9So far it seems to work nicely and i dont have any “mode border-element” configured under the voice service voi...

HiCurrently, I am using the ISR4000 series as a pstn gateway.Telco provides a pstn SIP connection to this voice gatewayIf I would like to add an additional pstn sip connection through another telco (B) provider with different DDI number range, does t...