Prime Collaboration Provisioning Error code - could not delete users

[J_Vansen_S]

Hi All,

I am getting very frustrated with the PCP, i have a bunch of users created using template, non-ldap.

PCP version 11

I could like to delete a couple of users, in order to do that, ill need to cancel each of their services MANUALLY 1 by 1 before deleting them.

But unfortunately for a number of users, i could not cancel their services, i get UNRECOVERABLE error and also error as below

The application encountered an unknown error. Check logs for more details, or return to the  Dashboard
    
           Error Code:         SHARED-2166
           Message:         Exception caught creating new Wizard Instance: DFC Exception CORE-0001 [CRITICAL]: Unexpected exception caught in XMLEntity while running backend operation CREATE: Exception caught executing java://Startup Nested exception: DFC Exception IM-0021 [ERROR]: No object with ID 15482 exists

Is there even a way to delete users in bulk? apart from resubmitting the excel template.

[Manish Gogna]

Hi,

Can you run the Infrastructure, user and Domain sync and try again.

Manish

[Jonathan Els]

I'm pretty sure that Manish's suggestion to re-sync will resolve this.  Also, I would suggest that you use Batch Provisioning to remove services from users.  I agree - what's the point of using prime if you need to delete this stuff manually! :)

I had a call with the Product Manager for PCP about the  same issue of deleting users.  I can confirm that a cascading delete (cancel all services, then delete user) is on the product roadmap and is in active development - think its coming in 11.2/11.5, but I'm not 100% sure.

[J_Vansen_S]

hi there, thanks for the insight.

Tried infrastructure and user sync did not resolve this issue. I have more than 10 zombie users that i could not delete, as their services are stuck!

[Jonathan Els]

Try this path:

[root@myhostname ~]# cd /opt/cupm/sep/ipt/bin/

[Jonathan Els]

I have a blog post that may assist you here:

http://afterthenumber.com/2016/02/16/prime-collaboration-provisioning-aborting-failed-orders/

[dilip_g]

Hello Vansen,

Sorry for the delayed response. It could be because of nice service down. Can you try shutting down and restarting PCP with these commands.

[root@pcp11 bin]# ./cpcmcontrol.sh
Usage: ./cpcmcontrol.sh {start|stop|status}
[root@pcp11 bin]#

There is a long pending feature request for adding the functionality to delete users with services as well. Need to check with PM team on when we can expect that to be done.

[J_Vansen_S]

hi there digandad

i tried the ./cpcmcontrol.sh: is says no such file or directory.

which path should i be in, to be able to use this command

[Jonathan Els]

Try this path:

[root@myhostname ~]# cd /opt/cupm/sep/ipt/bin/

[J_Vansen_S]

no luck either

[mikeputz1]

Hopefully you figured out your issue! I had the same error and realized that I went into CUCM and deleted a line (service) and that is when the error occurred. I'm guessing the only way to fix this issue is to do a batch file for removing services. This is my next step to fix this issue, will follow up with results. Hope to help!