When using IP phone agent there is a system parameter to have the default agent state after a Ring-No-Answer event to default to Ready or Not Ready (it's not ready by default). Is there a way to alter this behavior at any level other than system wide? I need this to happen only for specific phones (or it could be at the CSQ or group level). I do NOTwant to change the behaviors system wide.
Failing that, is there any way or any other place where I can force an agent state to ready after a ring-no-answer (scripting or other)?
NOTE: The IP agents are loggin in using the one-button technique rather than the default BIPPA method.