12-29-2011 10:49 AM - edited 03-19-2019 04:10 AM
Hi,
Im implementing Extension mobility feature in our new office.. This is a stand alone office with CUCM 8.5.We want this feature for Hotdesking, so that anyone can sit at any cubicle and use the ip phones.
I have done the following setps. But when i tried logging to the Extension mobility service im getting the following error like "Login is Unavailable(11)"
1. Service Activation
2. Creating IP Phone Service and subscribe it to the Device
3. Configuring Service Parameters
4. Creating Device Profile and subscribe the service to it
5. Associating Device profle and device to an End user credential.
Can someone help how to resolve this
12-29-2011 11:49 AM
Do you have Extension mobility check box checked on the phone?
12-29-2011 01:06 PM
Hi George,
Yes It has been enabled..when i press service button it is showing Extension Mobility and asking for credentials..But says "Login is unavailable(11)"
12-29-2011 01:13 PM
Could you post the console logs from the phone when you try to use Extension mobility?
12-29-2011 01:20 PM
Im using Soft phone in Wifi with VPN to connect my my NW..So can you help how to take console in this...
12-30-2011 07:45 AM
Usually, i plug the ip of the phone (from callmanager) in a web browser and you will see Console logs on the leftside of the page that gets opened.
01-12-2012 08:02 AM
Hi George,
Sorry for the late reply. Below are the Network Configuration and Debug display from the soft phone. If u need anything else let me know
Network Configuration
DHCP Server
Host Name SEP88AE1DB6C7ED
IP Address 10.5.67.117
TFTP Server 1 10.4.195.22
Default Router 1
Default Router 2
Default Router 3
Default Router 4
Default Router 5
Unified CM 1 10.4.195.22 Active
Unified CM 2 10.4.195.21 Standby
Unified CM 3 10.4.205.17
Unified CM 4
Unified CM 5
Information URL
http://10.4.195.21:8080/ccmcip/GetTelecasterHelpText.jsp
Directories URL
http://10.4.195.21:8080/ccmcip/xmldirectory.jsp
Messages URL
Services URL
http://10.4.195.21:8080/ccmcip/getservicesmenu.jsp
Alternate TFTP Yes
Idle URL
Idle URL Time 0
Proxy Server URL
Authentication URL
http://10.4.195.21:8080/ccmcip/authenticate.jsp
TFTP Server 2 10.4.195.22
User Locale English_United_States
Network Locale United_States
Headset Enabled Yes
User Locale Version 8.5.0.0(1)
Network Locale Version 8.5.0.0(1)
Auto Line Select Enabled No
Debug Display
2:08:23p 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
5:52:48p 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
4:53:25p 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
4:53:30p 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
5:16:20p 14: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=UCM-closed-TCP
6:14:59p 14: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=UCM-closed-TCP
9:01:43p 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
10:02:08p 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
6:07:30a 14: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=UCM-closed-TCP
9:42:09a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
10:31:20a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
10:31:42a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
10:33:08a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
10:44:00a 14: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=UCM-closed-TCP
10:44:00a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
10:44:47a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
10:45:03a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
10:45:51a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
11:19:22a 14: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=UCM-closed-TCP
11:24:13a 14: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=UCM-closed-TCP
1:59:08p 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
2:56:03p 14: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=UCM-closed-TCP
4:00:59p 14: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=UCM-closed-TCP
4:03:49p 14: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=UCM-closed-TCP
4:04:50p 14: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=UCM-closed-TCP
12:02:55a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
10:56:46a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
11:18:38a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
11:19:33a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
11:19:40a 23: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Reset-Restart
11:19:59a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
11:20:03a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
2:25:30p 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
2:57:30p 23: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Reset-Restart
4:43:30p 14: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=UCM-closed-TCP
4:47:20p 14: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=UCM-closed-TCP
10:20:19p 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
8:26:39a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
10:54:28a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
2:08:23p 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
5:52:48p 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
4:53:25p 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
4:53:30p 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
5:16:20p 14: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=UCM-closed-TCP
6:14:59p 14: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=UCM-closed-TCP
9:01:43p 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
10:02:08p 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
6:07:30a 14: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=UCM-closed-TCP
9:42:09a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
10:31:20a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
10:31:42a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
10:33:08a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
10:44:00a 14: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=UCM-closed-TCP
10:44:00a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
10:44:47a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
10:45:03a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
10:45:51a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
11:19:22a 14: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=UCM-closed-TCP
11:24:13a 14: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=UCM-closed-TCP
1:59:08p 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
2:56:03p 14: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=UCM-closed-TCP
4:00:59p 14: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=UCM-closed-TCP
4:03:49p 14: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=UCM-closed-TCP
4:04:50p 14: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=UCM-closed-TCP
12:02:55a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
10:56:46a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
11:18:38a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
11:19:33a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
11:19:40a 23: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Reset-Restart
11:19:59a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
11:20:03a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
2:25:30p 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
2:57:30p 23: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Reset-Restart
4:43:30p 14: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=UCM-closed-TCP
4:47:20p 14: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=UCM-closed-TCP
10:20:19p 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
8:26:39a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
10:54:28a 25: Name=SEP88AE1DB6C7ED Load= 8.6.1.0 Last=Initialized
01-15-2012 02:00 PM
Error code 11 is device does not exist.
Check your service URL
http://
The #DEVICENAME# tells the phone to replace that string with its SEP... name. If you have made a typo the phone won't supply its name and you will get an error 11.
I can't think what else would give an incorrect phone name.
Graham
01-15-2012 11:30 PM
Hi
Are you sure you have the 'Extension Mobility' check box enabled...? This is seperate to teh service subscription, there's a checkbox about half way down the phone configuration page which turns it on or off.
Aaron
01-17-2012 07:38 AM
Hi All,
The Issue resolved. I deleted the service and added it again. Similarly, subscribed the service again in the Device profile and phone also. It worked... Now im able to login to the Service.
Thanks for all of your support.
04-24-2013 12:54 PM
I don't know if this was the cause of your problem but I recently ran into the same issue. Users trying to login received the error message: Login is Unavailable (11).
The root cause was phones in the system configured with lowercase letters in the MAC address. This was from an older version which had been upgraded to 9.1. Once the MAC addresses were corrected with all uppercase letters, the issue was resolved.
TAC told me that version 9 is very particular about the MAC having all capital letters. I was not able to replicate the issue by changing letters to lower case because the system would auto-correct them to uppercase. So what we ended up doing to replicate it was to use BAT to import the phones with lowercase letters. I've asked TAC to generate a Bug ID for this so that BAT can either auto-correct the letters to be uppercase or to reject the import and make the user fix it.
02-02-2014 09:39 PM
This fixed my issue during an upgrade from 8.6(2a)SU2 to SU3. Did you get a Bug ID out of the TAC?
02-18-2016 11:07 AM
Unfortunately no, TAC never did give me the Bug ID if one was generated. I know they have to go back into the lab and replicate the issue so it can take a while to generate it. Either the bug search toolkit is not very good or I am not very good at using it, but I haven't been able to fine a Bug ID related to the issue I ran into with the lowercase letters in the MAC.
06-21-2016 12:45 AM
Hi.. This resolved my issue
02-18-2016 10:21 AM
I had the same issue of "Login is Unavailable(11)".
I resolved by doing "Update Subscription" in the extension mobility service.
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