CISCO Modular Raid controller can not be detect by C240 M4

[Grace Zhu]

Hi! Experts:

I know there is a bug in CISCO Modular Raid controller Due to Corrupted SAS Expander Firmware.  The Raid controller can not be detected by the server.  Is there any instruction how to over come this for stand alone C240M4?

Thanks!

Grace

[jchavesd]

Grace,

         what is the Firmware version of this Server?

[John Sharma]

Hi,

I'm also facing same issue. C240 M4 is not showing RAID in Storage Tab, but listed in Inventory with "Firmware N/A" (Snapshot attached). 

Any solution?

John

[Keny Perez]

John,

Can you try to run the Host Upgrade Utility (HUU) against the server and use "upgrade all" and let us know if you still have the same issue...?  It wont matter if you use the HUU for the current running version.

https://software.cisco.com/download/release.html?mdfid=286281356&flowid=71443&softwareid=283850974&release=2.0%286f%29&relind=AVAILABLE&rellifecycle=&reltype=latest

-Kenny

[John Sharma]

Kenny,

Thanks for update. I've just updated system using new HUU (6f). Still not working. Any other resolution?

John

[Keny Perez]

is the Option ROM, enabled?

-Kenny

[John Sharma]

Yes, All enabled.

[Keny Perez]

Only leave enabled:

"All PCIe Slots OptionROM" and the PCIe slot where you have the card.

OptionROM is only used to boot from that card in particular so you dont need to boot from all PCIe cards.

-Kenny

[John Sharma]

Did it. But still RAID is not showing. RAID is using dedicated slot.

[Keny Perez]

You better open a TAC case for hardware troubleshooting.

-Kenny

[Grace Zhu]

when the raid controller is not detect by server, the HUU will not update the firmware for the Raid.  Did this raid card ever work before or this is a new replacement?  If it is new, then you could run into the bug I was talking about before.  It is not so easy to fix.  It is better let TAC fix it.  By the way, not all TAC know about this bug.  

[John Sharma]

RAID card was moved from one server to another. Not detecting after that. Don't know why?

[leogxn]

I had the exact same situation after a power outage last Friday. The RAID card cannot be detected from C240 M4 since then. I had no clue what's happened.

@John Sharma Was your issue resolved? Was it a firmware bug or hardware issue?