UCS C24M3 with UCS-RAID9270CV-8I battery missing ???

[borisey]

Hello,

We bought 5 UCS C24M3 standalone servers for one of our customer with raid controller UCS-RAID9270CV-8I but the Supercap (battery) seems to be missing so only write through cache policy is possible (instead of write back cache policy) ==> result : pool performance on VMware VMFS...

How should I contact Cisco for this problem (I think of a forget during the factory assembly of the servers) ?

Thank you for your feedback.

Best Regards,

Boris

MegaRAID9270 CV with 8

internal SAS/SATA por

MegaRAID9270 CV with 8

internal SAS/SATA ports

with Supercap

[Reuben Farrelly]

Most likely your Account Manager or the reseller who you bought the servers from.

If you (like me) are "too small" to have an AM then the reseller is really your only recourse.

[Keny Perez]

If you bought this directly from Cisco then you can get in touch with Cisco's Customer Service and explain what happened, they can take care of that; otherwise the resellet/Acct Manger explanation is the way to go.

-Kenny

[borisey]

After opening a case (submit cimc tech files, photographics...) the tac route the case to the Cisco Customer Service (cs-support@cisco.com).

Wait & See, I hope Cisco do not wait 3 weeks to send me the Supercap...

[Keny Perez]

What happens is that TAC is a "brake&fix" group, we do not take care of incomplete orders.  Whenever you buy something and it does not arrive complete, the ticket needs to be open with the group that sold you the hardware.

-Kenny

[Jeffrey Foster]

Hi Boris, 

Could you please unicast me your contact information along with the Sales Order Number? I had the platform product manager reach out to me about this already and I can put you in contact with her. 

My contact e-mail is: jeffoste at cisco dot com

Jeff