We have UCCX version 10.6 in production and everything works as expected. On our development system we have upgraded everything (CUCM, UCCX, Media Sense) to version 11.5. We were waiting for all the new features and filtering recordings by tags i...
We have UCCX 10.5 with Finesse desktop and MediaSense 10.5(1). UCCX automatically tags all the call records with agent ID, Team name and CSQ name. We upgraded MediaSence to _SU1 and I enabled AgentInfo Gadget on Finess desktop layout. It seems to be ...
Cisco MediaSense v10.5(1)_SU1 as one of new features listed AgentInfo gadget. In Mediasense user guide it says: " The gadget is configured on the Finesse Agent desktop and can be hosted on both primary and secondary MediaSense nodes... When an agent ...
I just tested your code with postman and it works. I got the prompt uploaded to temp folder and then moved to UCCX database so I can see it in the appropriate folder in UCCX prompt administration. The only difference in my test that I used the same ...
On UCCX 11.51 had the same error when network firewall was blocking access to ccxpub after network configuration for client changed changed. Surprised that I was able to login to editor, but not run active debug.
Hi Anil,I actually looked at Media Sense API response and json still has 'tags' keyword. It appears that the 'tag' is only displayed by the 'search and play' GUI. It still would be preferable not to have the discrepancy as it could be confusing ,...
Hi Anil,Thank you for your reply. We actually just got the update from TAC and applied it on our test system yesterday. We couldn't update our production because of the bug, but we have everything v.11.5 on out dev. system. the update had fixed the m...
Do I have to make sure that each of my contact center agents individually registered with spark in order to enable them to see their team chat room and be able to send messages? I don't really see an easy way to do that. And if it is so, someone w...