3MAD
Beginner
Beginner
Member since ‎04-23-2020
‎07-29-2020

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  • 25 Posts
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  • 55 Helpful votes Given
  • 0 Helpful votes Received
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Hi Guys, I wish you all a good day, We have:    A Script that play a Welcome Message (wav), search for VIP customers, and then if there's no free Agent it will play some prompts in English and Arabic. What's Wrong:    The customer will stay on the qu...
Dears I hope you all doing good,     We have CCX with Finesse, we have a simple script that loop though a xml file for VIP users to get them to the first free agent (test phase), now we want to update this file with a large xml file (350 mobile/exten...
 Dears, hope you all doing well,We have this environment (call flow):ITSP (SIP Trunk) --> CUBE --> CUCM (5001 is AA) --> CUC (Customer Service 0 is a hunt group on CUCM extension number 1888) We have one way-audio and the call will disconnect after 1...
Dears, hope you all doing well,I have this environment (call flow):ITSP (SIP Trunk) --> CUBE --> CUCM (5001 is AA) --> CUC (Customer Service 0 is a hunt group on CUCM number 1888)    Everything was working good until I created a Single Number Reach o...
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Member Since ‎04-23-2020 09:16 AM
Date Last Visited ‎07-29-2020 12:06 AM
Posts 25