Dear Folks,
I have a requirement to configure two helpdesk phone numbers with their IVR extn number for outgoing calls.
Below is the present config:
Extn_1: 4001 - Internal PT & Internal CSS
Extn_2: 4002 - Internal PT & Internal CSS
IVR(CTI RP)to Uni...
I have an ATA that is connected to one announcement broadcasting system. Anyone initiate a call to this ATA number, voice would be broadcast. I would like to enforce a PIN similar to FAC/CMC to access this ATA number. Understand that FAC/CMC can be a...
My CUCM & Unity clusters are with 8.6.2 Unrestricted in active version and 8.0.3 in inactive version. Now we are planning to upgrade it to 10.5 restricted version. Since the upgrade documents clearly saying UNRST to RST upgrade is not possible, I am ...
@Garvan Long,This is really cool, loved this one and the idea. I'd like to include something with calling as well especially on-prem. Would you please help/advise how to get this done.
May be this would be same case with my scenario as well...user was opting call back option after login to webex and he received the call on VoIP. After that he got IVR saying press 1 to join the meeting. This DTMF wasnt passing. All other inbound and...
