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shaijal123
Level 1
Level 1
Member since ‎05-03-2021
‎03-13-2024
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  • 13 Posts
  • 0 Solutions
  • 36 Helpful votes Given
  • 11 Helpful votes Received
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5 Discussion Posts
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Certifications
Cisco Certified Specialist - Collaboration Call Control & Mobility Implementation
Cisco Certified Specialist - Collaboration Cloud & Edge Implementation
Cisco Certified Specialist - Collaboration Core
Cisco Certified Network Professional Collaboration (CCNP Collaboration)
Cisco Certified Specialist - Collaboration Cloud & Edge Implementation
Cisco Certified Specialist - Collaboration Core
Cisco Certified Network Professional Collaboration (CCNP Collaboration)

User Activity

Post call survey CCX 14.0.1

11-01-2023
I need to create a script in UCCX 14.0.1 to conduct a post-call survey. After a customer service call, callers will be prompted to rate their experience on a scale from 1 to 10.I can pass the result to DB with agent name, extension and the customer f...

Webex Team Call Pick Unified CM

04-29-2023
We have Cisco Webex Teams with on prem CUCM 14.0. I have configured the call pickup group and assigned to the users line. Webex client. I could not find the pickup option after 'Call Settings'. I don't see any option to enable it in webex client sett...

LSC Expiry Notification and oAuth mode

03-16-2023
CUCM version 14.0.1.11900-132I am getting RTMT alert  'LSC Expiry Notification within 30 days - 1 device(s) expiring' with following detailsCertificate expiration Notification:              Number of Phone LSCs that expire between 7 and 30 days : 1  ...

Support email - Initiate call to Phone Support team

12-01-2022
I have a requirementWhen support team get an email from priority customer immediately initiate a call to support team then play " message that we have an email from Priority Customer... ). we have CUCM, Unity Connection and UCCX. any thoughts, how th...

PSTN inbound and outbound calls Export CDR/CMR records

04-21-2022
Hello, I have generated 1 month Export CDR/CMR records from CUCM. I wanted to filter PSTN inbound and outbound calls from this data. But I could not find it. is there any way to filter PSTN inbound and outbound calls from Export CDR dump. I have gene...
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Community Statistics
Member Since ‎05-03-2021 05:26 AM
Date Last Visited ‎03-13-2024 12:02 AM
Posts 13
Total Helpful Votes Received 11
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