Member since ‎05-03-2021

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  • 13 Posts
  • 0 Solutions
  • 36 Helpful votes Given
  • 10 Helpful votes Received
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I need to create a script in UCCX 14.0.1 to conduct a post-call survey. After a customer service call, callers will be prompted to rate their experience on a scale from 1 to 10.I can pass the result to DB with agent name, extension and the customer f...
We have Cisco Webex Teams with on prem CUCM 14.0. I have configured the call pickup group and assigned to the users line. Webex client. I could not find the pickup option after 'Call Settings'. I don't see any option to enable it in webex client sett...
CUCM version am getting RTMT alert  'LSC Expiry Notification within 30 days - 1 device(s) expiring' with following detailsCertificate expiration Notification:              Number of Phone LSCs that expire between 7 and 30 days : 1  ...
I have a requirementWhen support team get an email from priority customer immediately initiate a call to support team then play " message that we have an email from Priority Customer... ). we have CUCM, Unity Connection and UCCX. any thoughts, how th...
Hello, I have generated 1 month Export CDR/CMR records from CUCM. I wanted to filter PSTN inbound and outbound calls from this data. But I could not find it. is there any way to filter PSTN inbound and outbound calls from Export CDR dump. I have gene...
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Member Since ‎05-03-2021 05:26 AM
Date Last Visited ‎12-06-2023 03:43 AM
Posts 13
Total Helpful Votes Received 10
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