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HiI am looking for a custom report in Cisco Webex Analyzer to identify how many calls were received from a particular phone number, similar to a CDR search/filter.Please let me know if there is an existing Analyzer report or custom report option avai...
We have recently migrated from UCCX to Cisco Webex Cloud Contact Center, and I have a few questions:Internal calls between agents (dialing from Webex Desktop) currently display the main support number as the ANI. We would like each agent’s own extens...
I need to create a script in UCCX 14.0.1 to conduct a post-call survey. After a customer service call, callers will be prompted to rate their experience on a scale from 1 to 10.I can pass the result to DB with agent name, extension and the customer f...
We have Cisco Webex Teams with on prem CUCM 14.0. I have configured the call pickup group and assigned to the users line. Webex client. I could not find the pickup option after 'Call Settings'. I don't see any option to enable it in webex client sett...
CUCM version 14.0.1.11900-132I am getting RTMT alert 'LSC Expiry Notification within 30 days - 1 device(s) expiring' with following detailsCertificate expiration Notification: Number of Phone LSCs that expire between 7 and 30 days : 1 ...
I have received the database table details and credentials. Could you please provide guidance on how to establish communication with the database? I can see the data source configuration in UCCX. I already prepared script and folowing details will be...
