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Enthusiast

PCCE 11.5-Jabber 12.6 and Agent Greeting Not Working

Hey all.  My first post.  We are running PCCE 11.5 and are starting to migrate agents using IP Communicator over to Jabber 12.6 with multiline support.  The solution is working great with one big caveat - the Agent Greeting feature does not work nor is it supported but Cisco at this point.  Apparently this feature was there in Jabber 9.7 but went away.

Bug Article:  https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuq90344/?rfs=iqvred

At Cisco Live the Jabber product manager (Brian) said this was not a Jabber deficiency but rather they are waiting on CC Enterprise Team to get the support working.

Has anyone run into this and found a work around or other way to make this whole solution work for Contact Center agents in order to get them off of IP Communicator?  Thanks!

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Rising star

Re: PCCE 11.5-Jabber 12.6 and Agent Greeting Not Working

As of version 12, there is no support and no workaround
Enthusiast

Re: PCCE 11.5-Jabber 12.6 and Agent Greeting Not Working

Thanks Omar. Is that version 12 Jabber or PCCE?
Rising star

Re: PCCE 11.5-Jabber 12.6 and Agent Greeting Not Working

PCCE v12
I'm curious to know what Brian's reasoning is to say that this is on CCE. We know that a prerequisite to Agent Greeting is having built in bridge. If Brian is saying that they're waiting on the CCE team to not require BiB for Agent Greeting, then I can see that... otherwise, I don't understand where he's coming from.
Enthusiast

Re: PCCE 11.5-Jabber 12.6 and Agent Greeting Not Working

It wasn't explained in the forum, other than the CCE Product Manager stepped up and agreed that the support for the feature was lacking from the CCE side of things and being worked on. I agree you with Omar that it seems like it's just a feature of BiB so why isn't the effort with the Jabber team. But like I said wasn't really explained.
Highlighted
Beginner

Re: PCCE 11.5-Jabber 12.6 and Agent Greeting Not Working

Jabber has a built in Bridge.  Call monitoring works.  It uses used the built in bridge to fork the media.  The phone config page has a drop down menu to enable the built in bridge.

Am I missing something?

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