Hey all. My first post. We are running PCCE 11.5 and are starting to migrate agents using IP Communicator over to Jabber 12.6 with multiline support. The solution is working great with one big caveat - the Agent Greeting feature does not work nor is it supported but Cisco at this point. Apparently this feature was there in Jabber 9.7 but went away.
At Cisco Live the Jabber product manager (Brian) said this was not a Jabber deficiency but rather they are waiting on CC Enterprise Team to get the support working.
Has anyone run into this and found a work around or other way to make this whole solution work for Contact Center agents in order to get them off of IP Communicator? Thanks!
Jabber has a built in Bridge. Call monitoring works. It uses used the built in bridge to fork the media. The phone config page has a drop down menu to enable the built in bridge.
Am I missing something?