Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
HiI have used IP IVR for a long time now and we are about to replace IP IVR with CVP instead when we upgrade our CUCM and CUCCEclusters to 8.x. In IP IVR i have used call consult transfer to dial out to one or many different mobile phones or internal...
Hi I wonder if it's possible to use ip dect phones together with ipcc. We have ipcc hosted and cucm 6.1 in the system. I tried to add the ip dect phone as i would do with a normal ip phone but it complained about invalid instrumet call manager or oth...
I have installed 2 new peripheral gateways and ivr's that will be used together with cucm6. Today i have more that 200 skillgroups in IPCC hosted and they are all connected to the old Pg. When we migrates each site / cusotmer i need to make some chan...
Im having a really strange problem with IPCC Hosted 7.0, IVR 4.x and CCM 4.x.Started to having some agents reporting that they sometimes gets "Your agent state has been set to Not Reay by the PIM because some calls were routed to you and haven't been...
HelloI have recently started to receive some pim errors towards CCM. They are about DialedNumber. I cannot find any reasonable error messages other than through dumplog.It tells that according to the Number plan there is no such DialedNumber. Does it...
Im using quite lot of labels in my scripts. I always use a set node and assigns it to CallPeripheralVariable1 and the phonenumber like "1234567", can be assigned to any cpv offcourse, then after that set node i add one label node and makesit dynamic ...
