Good afternoon all!!   I'm having challenges setting up a Cisco RV220w site to site that routes more than 1 network on the other side of the RV220w.   This may be a limitation of the firewall on the other side as well.  The main office has a Watchguard 535 firewall which has a working VPN site to site tunnel to our branch location.  Both sides only route for one network.  I want to add routing for another network behind the watchguard.  The way I would do this with two watchguards is simply add another network to the tunnel policy on the watchguard on both sides.   On the RV220w I see I can add a range but I can't add just another network.  Has anyone else tried to connect the RV220w to a watchguard or another vendor firewall like this?  Another option would of been to just create another separate tunnel on the watchguard for this one network but I can't have two policies with the same remote endpoint on the watchguard.  On the RV220w I added another tunnel policy and told it to use the original gateway policy that is already connected but that fails to connect as I figured it would.   So for a visual: HQ site to site tunnel that works: HQ 192.168.0.0/24 to Branch 192.1.1.0/24 Branch 192.1.1.0/24 to HQ 192.168.0.0/24 I want to add: HQ 192.168.21.0/24 to Branch 192.1.1.0/24 Branch 192.1.1.0/24 to HQ 192.168.21.0/24 So the end result is HQ networks 192.168.0.0/24 and 192.168.21.0/24 on the watchguard route to the Cisco RV220w 192.1.1.0/24 and back.   I can add the other network to the existing policy on the watchguard but not sure how the RV220w should be configured to do this for return traffic using the existing tunnel.  I can't take it down to 192.168.0.0/16 either as I have a 3rd branch that is already 192.168.1.0/24.  I inherited this mess and look forward to changing all these IP schemes in the near future :(   ... View more

Good afternoon!  Not having much luck searching for this answer. I am trying to find a way to identify a transfer in ICM so I can divert the call flow.  We run 7.5.10 on the UCCE side, 7.1.3 on the UCM side, and 7.0 on the IPIVR side.  We have a set of PGs for the IPIVRs and set for the UCMs. My scerario is an agent gets a call and needs to transfer the call.  The agent transfers to another group by doing a supervised conf or transfer to make sure an agent answers before handing off the call.  In my transfer script that is invoked based on the dial plan I can setup variables all day long to tag var data but none of it seems to make it to the leg of the call created to handle the transfer.  It picks up everything prior to the transfer but won't pickup anything during the transfer.  I see the data in CTIOS during the transfer but when I look at the RCD record all the data is null in the variables I set. I'm assuming something is taking priority on the transfer and not writing data.  In my transfer script I picked var7 to set to "transfer" and in my script I look for Var 7 = "transfer" and tweak the priority of the queue.  But that var7 data doesn't actually get written and passed to the transfer leg. Is this a PG configuration tweak maybe? ... View more

Can't find a good document or post that addresses this so I apologize for double posting if there is one. I'm looking for a document athat describes how to mark the call handled in the IP IVR script so if the caller hangs up webview doesn't show the call abandon.  We have a front line IVR script where if the caller doesn't listen to all the options and hangs up I don't want to report that as an abandon at that level within that call type.  Any suggestions are appreciated.  Thank you ... View more

We have some supervisors that are ICM supervisors trying to get to other reports outside the agent section of webview.  As I understand Cisco's documentation a configured ICM supervisor can not access anything but agent reports.  However my personal account is a supervisor in the system and able to see all the webview reports so it looks like there's a way to link the two without having one domain account for supervisor and another for webview.  I'd like to avoid using two ad accounts if possible since it appears to work for me.  Someone created my account for me when I started here so not sure of the process they used since they have left.  To verify I have a supervisor account in ICM with my login name.  I verify the name is in AD with the permissions added for webview.  When I run webview reports I can see everything.  When I look under users in config manager my name is NOT in the list.  So my account was created through another means in AD (probably Unity since I worked here before I started doing UCCE).  Then it was linked to webview using the domain tool.  Anyone have any thoughts?  All the other articles are only telling you the cisco answer which seems to be create two AD accounts.  Error we get is below for verification of the challenge: There are no items available, because you are not authorized to   view this data or the items have not been configured in the ICM and/or IPCC   database.Contact your administrator to confirm your authorization and the ICM   and/or IPCC configuration. Refresh the list   of Skill Groups ... View more