Dillon Probst

I have have had various discussions with our systems teams over the years and am experiencing period...

Quick update on this one... It appears there's an issue with Dell 7420s and a "Smart Sound Technolog...

Yeah, so we've gone down the TAC route and it's technically an unsupported headset. Tried poly firmw...

New reports have come in that the non-teams branded headsets (Poly 3320) are having the same issue. ...

A colleague seems to have isolated it to MS Teams branded headsets. Taking those out of the equation...

We're not using MRA so this doesn't seem to be the same issue. I went back and found one of the reco...

Sorry about that. It's a Poly 3320. I corrected the original post.

Recently we've come across a few users having issues with some combination of headset/hardware audio...

I should add I'm running CUCM 11.5 and UCCX 11.6(2). That was my fear, but thought I'd ask.

I've been asked about what options are available for multiple agents to quickly join a call together...

I meant IP Communicator. We're using that with Finesse and Akkadian Console Operator for an operator...

I switched our operators back to IPC as a workaround. Still trying to get to the bottom of it and I'...