About Dillon Probst

Dillon Probst · 12-16-2020

I should add I'm running CUCM 11.5 and UCCX 11.6(2). That was my fear, but thought I'd ask.

Dillon Probst · 12-16-2020

I've been asked about what options are available for multiple agents to quickly join a call together...

Dillon Probst · 09-11-2020

I swear I gave that a try and it still acted strange. I was encountering an LDAP bug on 11.5 so mayb...

Dillon Probst · 09-11-2020

Running the latest Jabber (phone only mode with contacts) and going through an LDAP migration. Both ...

Dillon Probst · 07-30-2020

I'm wondering what others are doing or have done for locales for Mexico. It doesn't look like there'...

Dillon Probst · 05-01-2020

I meant IP Communicator. We're using that with Finesse and Akkadian Console Operator for an operator...

Dillon Probst · 05-01-2020

I switched our operators back to IPC as a workaround. Still trying to get to the bottom of it and I'...

Dillon Probst · 04-12-2020

The calls route, but agent B gets stuck in reserved. I'm likely going to switch them back to IP Comm...

Dillon Probst · 04-11-2020

I have the same scenario and a TAC case open. Situation is that everyone is working remote now on VP...

Dillon Probst · 09-05-2017

Thanks, I am planning on 11.0 since we have a bunch of 7912s in the wild, otherwise I would jump to ...

Dillon Probst · 09-05-2017

I'm preparing for an upgrade from CUCM 9.1(2) to 11.0(1a)SU3 and I'm wondering if an ancient VG248 w...

Dillon Probst · 01-23-2017

Restarting the Cisco Finesse Tomcat service did not fix the issue. EDIT: I rebooted both UCCX nodes ...

Dillon Probst · 12-29-2016

It appears to affect more than one agent but not all of them. I checked the UCCX Real Time Reporting...

Dillon Probst · 12-21-2016

Upon logging in at the beginning of the day, an agent reports that the Agent Statistics Report shows...

Dillon Probst · 10-12-2016

I had a similar issue (UCCX and CUIC on the same box) and I was able to get around it with some perm...

Date Registered	‎07-29-2013 07:28 AM
Date Last Visited	‎12-23-2020 12:06 PM
Total Messages Posted	26
Total Helpful Votes Received	1

Re: Multiple Supervisors Silent Monitoring Same Call