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About Dillon Probst
12-23-2020
Dillon Probst
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Member since
07-29-2013
26
Posts
1
Helpful
1
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Re: Multiple Supervisors Silent Monitoring Same Call
Created by
Dillon Probst
in
Contact Center
12-16-2020
12-16-2020
I should add I'm running CUCM 11.5 and UCCX 11.6(2). That was my fear, but thought I'd ask.
Multiple Supervisors Silent Monitoring Same Call
Created by
Dillon Probst
in
Contact Center
12-16-2020
12-16-2020
I've been asked about what options are available for multiple agents to quickly join a call together...
Re: Jabber Voicemail Tab Credentials & LDAP
Created by
Dillon Probst
in
IP Telephony and Phones
09-11-2020
09-11-2020
I swear I gave that a try and it still acted strange. I was encountering an LDAP bug on 11.5 so mayb...
Jabber Voicemail Tab Credentials & LDAP
Created by
Dillon Probst
in
IP Telephony and Phones
09-11-2020
09-11-2020
Running the latest Jabber (phone only mode with contacts) and going through an LDAP migration. Both ...
CUCM/Unity Connection 11.5 SU5 Locale for Mexico
Created by
Dillon Probst
in
Unified Communications Infrastructure
07-30-2020
07-30-2020
I'm wondering what others are doing or have done for locales for Mexico. It doesn't look like there'...
Re: UCCX Agent stuck in Reserved State when call gets transfered (direct transfer)
Created by
Dillon Probst
in
Contact Center
05-01-2020
05-01-2020
I meant IP Communicator. We're using that with Finesse and Akkadian Console Operator for an operator...
Re: UCCX Agent stuck in Reserved State when call gets transfered (direct transfer)
Created by
Dillon Probst
in
Contact Center
05-01-2020
05-01-2020
I switched our operators back to IPC as a workaround. Still trying to get to the bottom of it and I'...
Re: UCCX Agent stuck in Reserved State when call gets transfered (direct transfer)
Created by
Dillon Probst
in
Contact Center
04-12-2020
04-12-2020
The calls route, but agent B gets stuck in reserved. I'm likely going to switch them back to IP Comm...
Re: UCCX Agent stuck in Reserved State when call gets transfered (direct transfer)
Created by
Dillon Probst
in
Contact Center
04-11-2020
04-11-2020
I have the same scenario and a TAC case open. Situation is that everyone is working remote now on VP...
Re: VG248 on CUCM 11.0(1a)SU3?
Created by
Dillon Probst
in
Unified Communications Infrastructure
09-05-2017
09-05-2017
Thanks, I am planning on 11.0 since we have a bunch of 7912s in the wild, otherwise I would jump to ...
VG248 on CUCM 11.0(1a)SU3?
Created by
Dillon Probst
in
Unified Communications Infrastructure
09-05-2017
09-05-2017
I'm preparing for an upgrade from CUCM 9.1(2) to 11.0(1a)SU3 and I'm wondering if an ancient VG248 w...
Restarting the Cisco Finesse
Created by
Dillon Probst
in
Contact Center
01-23-2017
01-23-2017
Restarting the Cisco Finesse Tomcat service did not fix the issue. EDIT: I rebooted both UCCX nodes ...
It appears to affect more
Created by
Dillon Probst
in
Contact Center
12-29-2016
12-29-2016
It appears to affect more than one agent but not all of them. I checked the UCCX Real Time Reporting...
Finesse Agent Statistics Report Discrepancy UCCX 10.6.1.11002-15
Created by
Dillon Probst
in
Contact Center
12-21-2016
12-21-2016
Upon logging in at the beginning of the day, an agent reports that the Agent Statistics Report shows...
Re: CUIC Report Definitions
Created by
Dillon Probst
in
Contact Center
10-12-2016
10-12-2016
I had a similar issue (UCCX and CUIC on the same box) and I was able to get around it with some perm...
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Public Statistics
Date Registered
07-29-2013
07:28 AM
Date Last Visited
12-23-2020
12:06 PM
Total Messages Posted
26
Total Helpful Votes Received
1
Helpful Votes Given To
User
Helpful Count
Anthony Holloway
9
BradEast1
5
Jaime Valencia
10
Joe Gilbert
5
jamieparr
5
See all >
Helpful Votes From
User
Helpful Count
pfmathieu
1
See all >