About Dillon Probst

Dillon Probst · 08-17-2021

I have have had various discussions with our systems teams over the years and am experiencing periodic ntp alarms from CUCM, UCXN, & UCCX - 3 separate regions/clusters with 1 NTP source. I know windows server NTP is not a supported so I am trying to ...

Dillon Probst · 05-20-2021

Recently we've come across a few users having issues with some combination of headset/hardware audio issues. It's been really difficult to isolate. Hardware is Dell 7420 with Poly Blackwire 3320 headset. It seems this one is Teams branded but we also...

Dillon Probst · 12-16-2020

I've been asked about what options are available for multiple agents to quickly join a call together from the phone queue when one comes in for training purposes. These agents are all remote (WFH). Initially I thought of setting them up as supervisor...

Dillon Probst · 09-11-2020

Running the latest Jabber (phone only mode with contacts) and going through an LDAP migration. Both CUCM & UCXN are now LDAP integrated. I have a Service Profile setup for a few test users that specifies the voicemail servers/UC service. The credenti...

Dillon Probst · 07-30-2020

I'm wondering what others are doing or have done for locales for Mexico. It doesn't look like there's a specific locale for Spanish for Mexico. I'm on-boarding a site in Mexico and I'm trying to figure out which one is the right one but nothing says ...

Dillon Probst · 08-17-2021

Quick update on this one... It appears there's an issue with Dell 7420s and a "Smart Sound Technology device" and USB headsets. Our systems teams have gone so far to offer an update via SCCM to disable SST, but I'm awaiting confirmation that this is ...

Dillon Probst · 06-23-2021

Yeah, so we've gone down the TAC route and it's technically an unsupported headset. Tried poly firmware, etc. all of it.https://www.cisco.com/c/en/us/products/unified-communications/uc_endpoints_accessories.htmlWe've starting to send out Poly/Plantro...

Dillon Probst · 06-10-2021

New reports have come in that the non-teams branded headsets (Poly 3320) are having the same issue. I opened a TAC case and we'll see where we go.

Dillon Probst · 05-25-2021

A colleague seems to have isolated it to MS Teams branded headsets. Taking those out of the equation seems to fix the issue. There appear to be Poly Blackwire 3320 headsets that are generic vs. MS Teams specific and I don't think the generic ones cau...

Dillon Probst · 05-21-2021

We're not using MRA so this doesn't seem to be the same issue. I went back and found one of the recordings (BIB) and I can hear the agent answer, then then caller talks for a bit, but after the initial answer, you can't hear the agent, so the recordi...

Member Since	‎07-29-2013 07:28 AM
Date Last Visited	‎08-25-2021 12:34 AM
Posts	34
Total Helpful Votes Received	6

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User Activity

UC, NTP, & pool.ntp.org

Jabber/MS Teams/Poly Blackwire 3320 audio issues

Multiple Supervisors Silent Monitoring Same Call

Jabber Voicemail Tab Credentials & LDAP

CUCM/Unity Connection 11.5 SU5 Locale for Mexico

Re: Jabber/MS Teams/Poly Blackwire 3320 audio issues

Re: Jabber/MS Teams/Poly Blackwire 3320 audio issues

Re: Jabber/MS Teams/Poly Blackwire 3320 audio issues

Re: Jabber/MS Teams/Poly Blackwire 3320 audio issues

Re: Jabber/MS Teams/Poly Blackwire 3320 audio issues