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I have have had various discussions with our systems teams over the years and am experiencing periodic ntp alarms from CUCM, UCXN, & UCCX - 3 separate regions/clusters with 1 NTP source. I know windows server NTP is not a supported so I am trying to ...
Recently we've come across a few users having issues with some combination of headset/hardware audio issues. It's been really difficult to isolate. Hardware is Dell 7420 with Poly Blackwire 3320 headset. It seems this one is Teams branded but we also...
I've been asked about what options are available for multiple agents to quickly join a call together from the phone queue when one comes in for training purposes. These agents are all remote (WFH). Initially I thought of setting them up as supervisor...
Running the latest Jabber (phone only mode with contacts) and going through an LDAP migration. Both CUCM & UCXN are now LDAP integrated. I have a Service Profile setup for a few test users that specifies the voicemail servers/UC service. The credenti...
I'm wondering what others are doing or have done for locales for Mexico. It doesn't look like there's a specific locale for Spanish for Mexico. I'm on-boarding a site in Mexico and I'm trying to figure out which one is the right one but nothing says ...
Quick update on this one... It appears there's an issue with Dell 7420s and a "Smart Sound Technology device" and USB headsets. Our systems teams have gone so far to offer an update via SCCM to disable SST, but I'm awaiting confirmation that this is ...
Yeah, so we've gone down the TAC route and it's technically an unsupported headset. Tried poly firmware, etc. all of it.https://www.cisco.com/c/en/us/products/unified-communications/uc_endpoints_accessories.htmlWe've starting to send out Poly/Plantro...
A colleague seems to have isolated it to MS Teams branded headsets. Taking those out of the equation seems to fix the issue. There appear to be Poly Blackwire 3320 headsets that are generic vs. MS Teams specific and I don't think the generic ones cau...
We're not using MRA so this doesn't seem to be the same issue. I went back and found one of the recordings (BIB) and I can hear the agent answer, then then caller talks for a bit, but after the initial answer, you can't hear the agent, so the recordi...
