Hi All   We are migrating from CAD to Finesse and our UCCX environment is 10.6(1). While checking the functionality on our test environment, we are not able to see "Not Ready - Supervisor Initiated" reason code when supervisor forcefully making any a...

Hi All When agents are busy, the customer do have an option to leave voice message and a cal-back number and when any agent is ready, the system need to trigger a call to the available agent with the VM and call back number. I used the cisco sample s...