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prasanth.ccvp
Frequent Visitor
Frequent Visitor
Member since ‎10-30-2016
‎09-28-2018
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  • 9 Posts
  • 0 Solutions
  • 30 Helpful votes Given
  • 0 Helpful votes Received
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First Discussion
5 Discussion Posts
1 Reply
Certifications
Cisco Certified Network Professional Collaboration (CCNP Collaboration)
Cisco Certified Network Professional Collaboration (CCNP Collaboration)
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)

User Activity

Cisco Finesse: Not Ready - Supervisor Initiated

10-04-2017
Hi All   We are migrating from CAD to Finesse and our UCCX environment is 10.6(1). While checking the functionality on our test environment, we are not able to see "Not Ready - Supervisor Initiated" reason code when supervisor forcefully making any a...

Can finesse team performance window not to display agents that are logged out state

09-14-2017
Hi All Can the Cisco Finesse team performance window not to display the agents that are logged out state ?We need to see the agents that are logged in. RegardsPrasanth 

BaseLineMesageCallback script not working

05-30-2017
Hi All When agents are busy, the customer do have an option to leave voice message and a cal-back number and when any agent is ready, the system need to trigger a call to the available agent with the VM and call back number. I used the cisco sample s...

Cisco CUCM upgrade 8.6 to 11

01-15-2017
Hi All I am planning to upgrade our Cisco IPT infrastructure from 8.6 to 11.x . We are currently having UCS B200M2 blade servers and planning to change the servers, since it will be end of support by first quarter of next year. I am planning to repla...

Upgrade Cisco Inter company Media engine - Cisco IME

11-06-2016
Hello All We are planning to upgrade our Cisco UC infrastructure to latest version. We are confused and dont know to which model or version we can upgrade Cisco intercompany media engine.
Community Statistics
Member Since ‎10-30-2016 05:39 PM
Date Last Visited ‎09-28-2018 12:06 AM
Posts 9