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Level 1
Member since ‎10-30-2016

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  • 9 Posts
  • 0 Solutions
  • 30 Helpful votes Given
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User Activity

Hi All   We are migrating from CAD to Finesse and our UCCX environment is 10.6(1). While checking the functionality on our test environment, we are not able to see "Not Ready - Supervisor Initiated" reason code when supervisor forcefully making any a...
Hi All Can the Cisco Finesse team performance window not to display the agents that are logged out state ?We need to see the agents that are logged in. RegardsPrasanth 
Hi All When agents are busy, the customer do have an option to leave voice message and a cal-back number and when any agent is ready, the system need to trigger a call to the available agent with the VM and call back number. I used the cisco sample s...
Hi All I am planning to upgrade our Cisco IPT infrastructure from 8.6 to 11.x . We are currently having UCS B200M2 blade servers and planning to change the servers, since it will be end of support by first quarter of next year. I am planning to repla...
Hello All We are planning to upgrade our Cisco UC infrastructure to latest version. We are confused and dont know to which model or version we can upgrade Cisco intercompany media engine.
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Member Since ‎10-30-2016 05:39 PM
Date Last Visited ‎09-28-2018 12:06 AM
Posts 9