Member since ‎01-08-2015

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I'm getting reports from a customer of mine that some supervisors may be changing agent attributes without proper permission. Is there a way to audit who is changing agent attributes in UCCE 12.5? Would be nice to know: -Person making the change-Agen...
I am having an issue with user permissions in CUIC Version:11.0(1). I migrated each user into user groups. Each user group has AllUsers default group. I then segmented reports by line of business, so when a user logs in they have access to their line...
I have a major business line interested in exploring auto-answer options. I understand that some of the pros of auto answer are lower ASA times and fewer RONA calls...what are some of the potential issues of auto answer? Other pros? Caveats?
I have two reports that I cannot find listed in the scheduler anywhere that continue to run. Any ideas where I can look?
Does changing the schedule name on a scheduled report affect the file name being either emailed or saved to a remote location?
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Member Since ‎01-08-2015 01:46 PM
Date Last Visited ‎01-11-2023 11:11 AM
Posts 19