About JASON WELCH

JASON WELCH · 10-04-2011

We are running a UCCX v8.0.2SU3 cluster with HA. The majority of our callcenter desktops are running WinXP but we are in the process of migrating to Win7 32bit for all of our call center agents. All of our call center agents are part of a workflow ...

JASON WELCH · 04-07-2011

Currently we have several UCCX agents working from home as a remote agent pilot program. These agents have broadband Internet connections, AnyConnect VPN client, CAD and CIPC. The only issues we've had so far is when there is a service inturruption...

JASON WELCH · 02-13-2008

I'm in the process of migrating our IPCCX4.0 cluster to UCCX5.0. Since there's no upgrade path I have to do a clean install. Our contract allows us to do high availability (currently doing this in 4.04). High availability requires SQL2k. Cisco pr...

JASON WELCH · 09-05-2007

Approximately 1/3 of the access switches at our central office are model WS-C3550-24PWR-SMI switches. We have recently started purchasing the new 7961G-GE phones and it appears through testing that the new phones do not work with the 3550 switches. ...

JASON WELCH · 09-04-2007

I am looking to put together a UCM4.3.1 and CRS 4.1 lab to prepare myself for our production upgrade from CCM4.1.3 and CRS4.0. Since both UCM4.3.1 and CRS4.1 run on 2003 my current lab equipment (DL320s) won't work with the installation, is it possi...

JASON WELCH · 02-18-2013

I'm not sure if you ever got this working or not, but you also need this command entered at the command prompt of the controller that you enabled the NAT address on "config network ap-discovery nat-ip-only disable"This makes it so the controller will...

JASON WELCH · 04-10-2012

I'm sorry I didn't respond sooner to you, but in short, no we never found a resolution. We ended up removing the macro function to pre-pop the ANI. I worked with Cisco for a very long time on this and their final response was it was Win7 that was...

JASON WELCH · 11-15-2011

Having tested the CUEAC product in the wake of the decision to upgrade from CUCM 7.1.5 to 8.5, I couldn't agree more with any of these posters. CUEAC is a not an enterprise product, the old AC built into 7.x and earlier was 10x the AC this piece ...

JASON WELCH · 04-08-2011

Thank you very much for the information. I'll take a look at both those options, though we are running UCM 7.1.3 and UCCX 7.0, so the second option will have to wait a bit.Thank you again for the advice.

JASON WELCH · 01-31-2008

We have the same issue: CRS4.04sr1 with HA. What I finally resorted to was downloading a copy of msconfig.exe and editing the startup programs. The SQLUtility is the "UpdateUtility". I disabled that from running at startup. This is just a bandaid...

Member Since	‎08-26-2004 12:27 PM
Date Last Visited	‎09-25-2018 11:57 AM
Posts	44
Total Helpful Votes Received	14

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Win7 32bit and CAD v8.0.2 issues

Remote UCCX 7 agents

Anyone know what the part number is for the version of SQL for UCCX5.x?

New 7961G-GE phones don't work with 3550 10\100 PoE switches?

Can CCM 4.3.1 and CRS 4.1 be virtualized?

5508 WLC and Office Extend AP's

Win7 32bit and CAD v8.0.2 issues

CUEAC -where's the enterprise features???

Re: Remote UCCX 7 agents

Re: IPCC CRS 4.0.4 installation issue: it keeps running SQLUtili