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Does anyone know if the agent name, password, and extension can be passed to the program in the launch of the app? Customer wants the agent to login without authentication. UCCX 5.01.
Does anyone know how to support this functionality in CCM? Does it require Personal Assistant?http://searchvoip.techtarget.com/sDefinition/0,290660,sid66_gci1209421,00.html
Has anyone ever tried this, obviously putting the two numbers in different partitions?I tried and the calls do not seem to go through. If there are calls in queue already it will not allow the agent to go to "ready" status. If the agent is in "read...
I want to edit a script to place someone in queue if all agents are busy. Then play hold music for 20-30 seconds between a prompt that says "We are busy, please continue to hold, or press # to leave a message for our agents to return."So the questio...
Has anyone heard of the concept of a 'Pit Group' for assigning phone coverage? The concept sounds similar to a CallPickup group with a twist. This customer would like to have a group of phones that will be notified of incomign calls to the group (b...
1) the endpoint will request a codec based on the region rules. For example if the call is staying within a region when going from a phone in region-A to a trunk in region-A then it uses the codec setting for calls within the region. The region set...
you are combining two separate topics here. Why don't you just tell us what you are trying to do. Skills associated with ContactServiceQueues are a IPCC topic not call manager or unity connections. However, you do have the ability to create hunt l...
H.323 Gatekeeper bandwidth is based on the stream only, no overhead, however, it allows for both streams (To/From) so you have to double it.for g711ulaw 64k x 2 = 128k per gk call.for g729r8 8k x 2 - 16k per gk call.regarding the zone deduction, it w...
