HI All,         I wan to deploy my studio application into cisco sandbox lab., for this which lab I needto reserve(uccx, pcce). If yes how to do this. I didn't ... View more

Hi All,           How to get call sessionId through call studio elements, with out using java classes like action or decision. I got callID, ani and dnis from data.session object at element level but I didn't got sessionID. Can any one help me how to find this. Thanks in advance. ... View more

Hi Experts,                I have two vxml applications for say A and B. I'm using subdialog invoke cisco element to transfer application from A to B, in the element settings, for URI I've entered value as "/cvp/server?application = B " . Everything goes well perfect so far. If I suspend application B, I got error like below. SERVER ERROR: there is no deployed application named B. SERVER ERROR:bad_url . URI:/CVP/Server. From the above error I understood that there is no valid application deployed, so I throws this error. I used hot event to catch this error but hot event couldn't catch this. Can any one help how to handle this kind of errors.    ... View more

Hi Experts,                Currently we are exploring outbound option campaign api, by this api we're able to create outbound campaign, update campaign, delete campaign by using post man tool . But we're having troubles with import api. We followed cisco documentation for import api. Below is the sample request for import . https://<server>/unifiedconfig/config/campaign/< campaign id >/import and we used http post method,     the body is  of the request is <import>    <fileContent>        <![CDATA[        AccountNumber,FirstName,LastName,Phone        6582,Jane,Dae,<10 digit number>        ]]>      </fileContent>    <delimiter>,</delimiter> </import>   but we are not able to create import rule successfully into our campaign, we even not getting response back from server,Is there any other settings we need to check before import.  We have disabled ssl cert vitrifaction post man by the way ... View more

Hello Experts, We have struck at when migrating java form 1.6 to 1.7 in cvp 9. We have one of the customer and they are still running on CVP 9 which has Java 1.6. But their backed system migrated to TLS 1.2 and they want to move this to production as early as possible. TLS 1.2 supports only java 1.7 and above. Customer not willing to migrate their UCCE 9 version as of now and they will do it later. But they want to migrate their JRE to 1.7 to support their back end system which is in TLS 1.2.   Here are the methods we have followed but didn't work.   1. We have followed below mentioned Cisco process but it only supports the Minor upgrade not the Major upgrade.        https://www.cisco.com/c/en/ us/support/docs/customer- collaboration/unified- customer-voice-portal/118857- technote-cvp-00.html   2. We have manually installed jdk 1.7 and copied java 7 jre folder into  C:\Cisco\CVP\jre folder. But failed to start all cvp services.    3.  Installed the JDK 7 and changed the tomcat Catalina point to new jre as below (Please see attached image). But it  changed the java version in Tomcat jre not in CVP jre. We haven't tested this process and not sure whether it should work or not.    kindly help me the process to migrate jre(1.7) in CVP 9 version.Is this possible ? if not is there any alternative solutions for this? ... View more

Hi All,            we are creating a soft phone using finesse js lib. Once we logged into soft phone, when ever we close the browser, we are showing a dialog like "Leave site", for confirmation from user to close or not , for this we are using window.onbeforeunload () method . If I click cancel , the browser remains same, but in my softphone app I couldn't able to change states,here I found that BOSH connection was failed,  app is able to sent requests to finesse, but finesse not able to send xmpp response.( we guess xmpp events are blocking by eventtunnel.js. causing this). Please see my browser logs.   closed: no error EventTunnel.js:295 EventTunnel._connect(): cancel reconnect EventTunnel.js:295 EventTunnel._connect(): called destroy.   Can anyone help me how to handle this in my js .              ... View more