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- About John Irey
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Member since
06-05-2007
32
Posts
5
Helpful
2
Solutions
07-16-2014
10:33 AM
You may be running into this bug: CSCul18667 Symptom: CUIC log purge does not clean up JMX folder. Upgrade may fail due to lack of space. "show status" command show's that logging is consuming 99% of space Workaround: Can delete by going to RTMT -> Trace & Log Central -> Remote Browse -> Nodes -> "specific node" -> UCCX -> Cisco Unified Intelligence Center Servicability Service -> jmx -> select all -> Delete
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06-24-2014
12:12 PM
I'm having this issue with CUSP and CVP. I turned off the CVP servers individually to test each one. When I brought them back online, CUSP thinks they are all still down.
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Created by
John Irey
in Contact Center
in Contact Center
05-20-2014
11:45 AM
05-20-2014
11:45 AM
Thanks Jameson. I had thought of hard coding a report for the 1000 values, my concern is the maintenance of the report when they make business changes. I am meeting with a different business unit soon to hopefully learn more about their processes and to explore solutions.
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Created by
John Irey
in Contact Center
in Contact Center
05-12-2014
07:19 AM
05-12-2014
07:19 AM
"My question is where uccx USE value of exactly this field." It uses it in that report: Field: Service Level (sec) Value entered in the Service Level field when the CSQ was set up in Unified CCX Administration. If the service level changes during the report period, the report shows the old and new service level values. That being said. I could see how it might be useful to be able to route calls based on a boolean value of if you are meeting the service level or not. You could obviously write that, but a canned statistic might be nice.
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Created by
John Irey
in Contact Center
in Contact Center
05-08-2014
12:29 PM
05-08-2014
12:29 PM
It is actually used in reporting. Example: Contact Service Queue Service Level Priority Summary Report. There is a column that shows your defined service level and another column that shows how many calls met that service level.
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Created by
John Irey
in Contact Center
in Contact Center
05-08-2014
12:18 PM
05-08-2014
12:18 PM
I am working on an upgrade from UCCE 7.5/Webview to UCCE 10/CUIC. We put a version of CUIC in place, pointed at the old UCCE system, so that the customer can play with it. Apparently, webview allowed for 1000 call types to be selected for a report and CUIC will only allow 500. Ignoring the issue of why one would want to run a report on 1000 call types at once, any ideas how this can be overcome? I tried using a collection, and the collection allowed for 1000+ items, but the 500 limit error was thrown when I tried to run the report with the collection. It has been recommended to me that I should investigate anonymous block reports. Can someone shed some light? Thanks John
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Created by
John Irey
in Contact Center
in Contact Center
02-26-2014
01:46 PM
02-26-2014
01:46 PM
Thanks Tanner. This was kind of what I was thinking. In my experiece with wallboards, the reason code entries are not written until after the next event occurs. I will verify this, but that pretty much leaves us with option 2.
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Created by
John Irey
in Contact Center
in Contact Center
02-26-2014
12:53 PM
02-26-2014
12:53 PM
Thanks Duane. I normally would do just a logged in agent check, but in this case the customer is worried about agents leaving for the day without logging out. They dont have a schedule either, so it makes it hard to write business rules around it. Agents not logging out, to me, is a training issue, but they want to script around it. So if I have one agent logged in and they had an RNA and are not ready, I have agents logged in= agents not ready. The problem is that if I have an agent on an outbound call, I also have agents logged in = agents not ready. I have seen other posts about this same topic. I am hoping for some out of the box approach at querying the DB or some other trick to find the answer of wether an agent is talking on an outbound call. Thanks! John
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Created by
John Irey
in Contact Center
in Contact Center
02-26-2014
11:03 AM
02-26-2014
11:03 AM
Scenario: One agent is logged in and is on an outbound call, made from the IPCC line (phone only has one line) so the system sees them as not-ready (code 32762). The customer would like to queue calls in this case, but not queue calls if the agent is in not ready for other reasons (like RNA, or lunch). Through conventional scripting, I can see how many agents are logged in, talking, ready, not ready, etc. I can't see the reason code though for not ready agents. I beileve the database record is written after the state changes, so I don't think I could query the database for this either. Any thoughts on how I could find this out so that I can queue those calls? thanks John
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02-24-2014
12:05 PM
This is possible, you can search these forums and you will find discussions about this. Note, it is not a checkbox feature that can be enabled, it requires custom scripting. It does not require an external database or process.
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Created by
John Irey
in Contact Center
in Contact Center
01-31-2014
11:18 AM
01-31-2014
11:18 AM
The only thing I have run into is that I believe UCCX 7 was not sensitive to the wrong case in prompt name values and UCCX 8+ is case sensitive for prompt names.
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01-31-2013
09:48 PM
Looks like this comes down to documentation that has been wrong since version 8.0(1). I found it in the 9.0(2) admin guide. Bug: CSCto12196 states that the MS SQL Server Native Client 10 Driver SHOULD read JDTS 1.2.5 Doens't help with my problem ultimatley, but for those who were confused as me about that little gem in the docs...
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01-31-2013
06:26 PM
I have done plenty of connections to SQL from UCCX 8.x using the JTDS sourceforge driver. The documentation (uccx 9 administration guide) talks about using the "Microsoft SQL Server native Client 10.0 Driver" for SQL 2008. Is there a JAR file that works for this? I don't any reference to anything new in the dropdown for driver class name.
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Labels:
11-22-2010
04:49 PM
As long as you dont mind losing your historical data, this will be MUCH easier for you than trying to upgrade your way all the way to version 8. I have opened version 3.5(x) scripts in the 8.02 editor without any issue converting them, but it wouldnt hurt to have maybe a version 7 editor around just in case. I dont think you will need it. Make sure you take a look in the scripts for any references to documents outside of the repository. It was somewhat common practice (although incorecct) to store XML documents in C:\XML or similar paths rather than using the repository.
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11-22-2010
04:41 PM
I know there used to be a bug with the DB Read Timeout not working in version 7. Has anyone gotten DB Read timeout to work in version 8? I have a database on each side of my WAN and would like to programatically go to the 2nd database if my primary site is offline. From all the testing I have done, it seems like no matter what I set my timeout to the read step just hangs. What i have found with my script being process on the primary or HA server: 1. If the primary database server is on the network, but the SQL engine is off, the read step goes to conenction not available almost instantly 2. If the primary database server is off the netowrk, the read step hangs (no matter what I set the timeout to) I am currently getting around this my reading the http://<ccx ip>uccx/isDBMaster url to see which side my script is running on and then going to a label in my code to use one of the database connections. Any better ways to do this, or ways to make the db read actually timeout?
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Labels:
07-16-2014
You may be running into this bug: CSCul18667Symptom:CUIC log purge does
not clean up JMX folder. Upg...
06-24-2014
I'm having this issue with CUSP and CVP. I turned off the CVP servers
individually to test each one....
05-20-2014
Thanks Jameson. I had thought of hard coding a report for the 1000
values, my concern is the mainten...
Created by
John Irey
in Contact Center
05-12-2014
05-12-2014
"My question is where uccx USE value of exactly this field."It uses it
in that report:Field: Service...
Created by
John Irey
in Contact Center
05-08-2014
05-08-2014
It is actually used in reporting. Example: Contact Service Queue Service
Level Priority Summary Repo...
05-08-2014
I am working on an upgrade from UCCE 7.5/Webview to UCCE 10/CUIC. We put
a version of CUIC in place,...
02-26-2014
Thanks Tanner. This was kind of what I was thinking. In my experiece
with wallboards, the reason cod...
02-26-2014
Thanks Duane. I normally would do just a logged in agent check, but in
this case the customer is wor...
02-26-2014
Scenario:One agent is logged in and is on an outbound call, made from
the IPCC line (phone only has ...
02-24-2014
This is possible, you can search these forums and you will find
discussions about this. Note, it is ...
Created by
John Irey
in Contact Center
01-31-2014
01-31-2014
The only thing I have run into is that I believe UCCX 7 was not
sensitive to the wrong case in promp...
01-31-2013
Looks like this comes down to documentation that has been wrong since
version 8.0(1). I found it in ...
01-31-2013
I have done plenty of connections to SQL from UCCX 8.x using the JTDS
sourceforge driver.The documen...
11-22-2010
As long as you dont mind losing your historical data, this will be MUCH
easier for you than trying t...
Public Statistics
| Date Registered | 06-05-2007 10:49 AM |
| Date Last Visited | 08-18-2017 06:37 PM |
| Total Messages Posted | 32 |
| Total Helpful Votes Received | 5 |
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