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John Irey
‎08-18-2017

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Member since ‎06-05-2007
32
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5
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2
Solutions

You may be running into this

Created by in Contact Center
07-16-2014
07-16-2014
You may be running into this bug: CSCul18667Symptom:CUIC log purge does not clean up JMX folder. Upg...

I'm having this issue with

Created by in IP Telephony and Phones
06-24-2014
06-24-2014
I'm having this issue with CUSP and CVP. I turned off the CVP servers individually to test each one....

Re: 500 Item Selection Limit for Call Type Report

Created by in Contact Center
05-20-2014
05-20-2014
Thanks Jameson. I had thought of hard coding a report for the 1000 values, my concern is the mainten...

Re: UCCX, "Service Level Percentage", where value is used?

Created by in Contact Center
05-12-2014
05-12-2014
"My question is where uccx USE value of exactly this field."It uses it in that report:Field: Service...

Re: UCCX, "Service Level Percentage", where value is used?

Created by in Contact Center
05-08-2014
05-08-2014
It is actually used in reporting. Example: Contact Service Queue Service Level Priority Summary Repo...

500 Item Selection Limit for Call Type Report

Created by in Contact Center
05-08-2014
05-08-2014
I am working on an upgrade from UCCE 7.5/Webview to UCCE 10/CUIC. We put a version of CUIC in place,...

CCX 8.5: How to tell agent is on outbound call.

Created by in Contact Center
02-26-2014
02-26-2014
Thanks Tanner. This was kind of what I was thinking. In my experiece with wallboards, the reason cod...

CCX 8.5: How to tell agent is on outbound call.

Created by in Contact Center
02-26-2014
02-26-2014
Thanks Duane. I normally would do just a logged in agent check, but in this case the customer is wor...

CCX 8.5: How to tell agent is on outbound call.

Created by in Contact Center
02-26-2014
02-26-2014
Scenario:One agent is logged in and is on an outbound call, made from the IPCC line (phone only has ...

Call Back

Created by in Contact Center
02-24-2014
02-24-2014
This is possible, you can search these forums and you will find discussions about this. Note, it is ...

Is there any difference in the prompts of UCCX 7 (Windows based)

Created by in Contact Center
01-31-2014
01-31-2014
The only thing I have run into is that I believe UCCX 7 was not sensitive to the wrong case in promp...

Re: SQL 2008 Connection from UCCX

Created by in Contact Center
01-31-2013
01-31-2013
Looks like this comes down to documentation that has been wrong since version 8.0(1). I found it in ...

SQL 2008 Connection from UCCX

Created by in Contact Center
01-31-2013
01-31-2013
I have done plenty of connections to SQL from UCCX 8.x using the JTDS sourceforge driver.The documen...

Re: Upgrade UCCX 3.5 to 8.0(2)

Created by in Contact Center
11-22-2010
11-22-2010
As long as you dont mind losing your historical data, this will be MUCH easier for you than trying t...

UCCX 8.02 DB Read Timeout

Created by in Contact Center
11-22-2010
11-22-2010
I know there used to be a bug with the DB Read Timeout not working in version 7. Has anyone gotten D...
Public Statistics
Date Registered ‎06-05-2007 10:49 AM
Date Last Visited ‎08-18-2017 06:37 PM
Total Messages Posted 32
Total Helpful Votes Received 5
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