John Irey
Member since ‎06-05-2007

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  • 32 Posts
  • 2 Solutions
  • 10 Helpful votes Given
  • 5 Helpful votes Received
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I am working on an upgrade from UCCE 7.5/Webview to UCCE 10/CUIC.  We put a version of CUIC in place, pointed at the old UCCE system, so that the customer can play with it.  Apparently, webview allowed for 1000 call types to be selected for a report ...
Scenario:One agent is logged in and is on an outbound call, made from the IPCC line (phone only has one line) so the system sees them as not-ready (code 32762).The customer would like to queue calls in this case, but not queue calls if the agent is i...
I have done plenty of connections to SQL from UCCX 8.x using the JTDS sourceforge driver.The documentation (uccx 9 administration guide) talks about using the "Microsoft SQL Server native Client 10.0 Driver" for SQL 2008.  Is there a JAR file that wo...
I know there used to be a bug with the DB Read Timeout not working in version 7.  Has anyone gotten DB Read timeout to work in version 8?  I have a database on each side of my WAN and would like to programatically go to the 2nd database if my primary...
Has anyone see an issue where the Dekstop Client Configuration Tool hangs when uploading the created files back to the server? We are running UCCX 8.02 (not su1).  The utility downloads everything fine, then gets to about 25% through uploading and ju...
Community Statistics
Member Since ‎06-05-2007 10:49 AM
Date Last Visited ‎08-18-2017 06:37 PM
Posts 32
Total Helpful Votes Received 5
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