Hello all. We currently installed Cisco QM 11.5 and looking to add the ability to automatically pause/resume recordings around PCI compliance. I understand you can add controls for the end use to hit pause/resume and also around http sites they visit...

I have been asked to design a script that essentially places calls to specific numbers based on date/time.The script will be used for physicians to call in when they need advice/second opinions on things. We have an employee who would manage the sche...

We are currently running AQM 9.0, CUCM 9.1, CUCCX 9.0 in VMWare 5.0 and it's working fine. We are looking to upgrade to VMWare 5.5 and wondering if this is supported?Thanks

When we upgraded our CUCCX server the person upgraded to an old backup and now we are missing about a month of data from historical reports. We are looking to get that data now.I powered up the old cuccx server and unplugged it from the network so it...