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dannoofWI
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Level 1
Member since ‎08-27-2008
‎06-30-2023
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  • 89 Posts
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  • 55 Helpful votes Given
  • 10 Helpful votes Received
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70 Discussion Posts
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User Activity

UCCX Rebuild question

05-18-2023
UCCX 12.5.1Due to Ungraceful Shutdowns we need to rebuild both nodes.The only thing I don't see clearly in the documentation is what to do about licenses. System is not on a Smart account.Are the licenses restored from the backup?

Finesse users lose Live Data

04-13-2022
Users login to Finesse on Chrome (latest), they are on a VDI server accessed through Citrix Workspace. They experience an issue where they lose Live Data. It will spin on 'Establishing connection to Live Data', indefinitely. Only happens to one user ...

Call transfers and Work Time

12-08-2021
We upgraded UCCX from 12.0 to 12.5.1 es02 a couple weeks ago. There appears to be an issue where a call answered from one CSQ is transferred to another CSQ where it is answered. The Work Timer from the first CSQ (45 seconds) is following the call int...

CCX upgrade 12.0 to 12.5

08-16-2021
I see we need to increase RAM to 20GB for our 400 agents.There is also mention of losing certificate CA's for our privately signed certs. Is that just a matter of copying the CA's from the server and reinstalling post-upgrade?Is there anything else I...

Finesse Live Data

06-23-2021
Managers are asking if we can add the 'Voice CSQ Summary Report' from the Supervisor display into the Agent Display.Is this possible? UCCX 12.0 
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Community Statistics
Member Since ‎08-27-2008 06:54 AM
Date Last Visited ‎06-30-2023 12:04 PM
Posts 89
Total Helpful Votes Received 10
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