For me if i change the time zone even any other it stays at UTC.  Firmware : 10.3.1SR3-5   Any one has same problem   ... View more

Hello experts    I a little knowledge in the scripting so if anyone can help with the builtin script Scenario is,   have 5 agents call center with working timings from 9 to 6. When the call comes during working hrs it will play welcome prompt and thn goes to CSQ. Either agents are not loggedin or not ready, or if ready but not picking calls after 5 or 6 round ups , it should escalate to the manger who are using normal extension from cucm. Guess it will be able to ring only on 1 manager extension as call leave the queue.   Does anyone has ready made script for that. I have basic script running which only check the time n send it to the queue. After officr hrs it plays only closed promots n drop the call. Can anyone help  ... View more

Hello   Is there any way to change cisco pre recorded announcements like that lady voice "wait while i transfer your call" or while dialing wrong extensions, also is there any documentation which shows how many pre recorded voice msgs and options available even if not able to change   ... View more

Hello   I have little weired issue with the fxo line, i tried alot of things and commands but the outcome which comes sometime call get  disconnected after 5 mins, sometime after few seconds either incoming or outgoing. Now seems its ok but still one thing which i am facing is let say if i call to the number it comes via fxo port to AA number which is on unity connection, if i hang up the call during announcement, port got connected and i believe got release after 5 to 7 mins, thts bcz of unity connection timer something, could anyone help or faced the same issue. I had one dialpeer to point to cucm for AA.  ... View more

Hello    Recently one of our customer bought 4321 on remote site in distributed call environment. They have cucm in Head office, now they are asking to convert cme to srst as centralized deployment so all phones should register to cucm. In branch they have analog lines so users use same line for calling in and out if calling from that branch. Now my question is  * cisco has changed his licnesing specially for srst and cme, does customer has to buy srst licnese with respect to end devices.    * enhanced licneses can be converted from licnesing team to use in cucm?   * what mandotary config requires to be done on cucm and srst router?   Pls guide   ... View more