Is there a way to calculate the average handle time across multiple CSQ's?  I have a customer who has multiple CSQ's and they want a report that displays the average handle time across all of their CSQ's. 

We recently had an outage in UCCX where the CUCM publisher went down and nobody was able to login to UCCX because we only had the publisher listed as a AXL Service Provider.  I added our subscribers to the "Selected AXL Service Providers" but am worr...

Everytime we dock any of our Cius's they are forced to upgrade their firmware (they upgrade to the same version they are currently running).  Has anybody else come across this issue?