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We have Jabber for Android on the internal wi-fi network. everything works fine but every 30mins or so the App times out or resets. I have attached the pic of the timeout window on the phone.
Has anyone experienced this. I am running CUCM 9.1.2 IM&...
We have a scenario where we need to add a speed dial with a pause and then call a Call Handler in Unity. I have the speed dial setup that calls a phone in a patient room and then after 2 secs pause to dial the CH. It calls the phone; goes to speaker ...
We have external callers complaining that they hear music on hold while talking to a representative. We have instances occuring to an agent who is part of the UCCX queue and also to another site during a normal incoming call. Has anyone experience th...
We keep seeing these RTMT alerts and then receive SDL Link out service or server node down. I have been working with TAC but they are not able to pin point if its a CUCM issue or network issues. I have the network team check the CPU usage during this...
I am currently on CUCM 7.1(5) and upgrading to 9.1We have uploaded our 7.x licenses on the system but we have some 8.x licenses. We are getting ready to upgrade to 9.1. Should we upload our unused 8.x licenses before we upgrade to 9.1? Will the syste...
I can dial the Call Handler directly and the recording works fine. I am trying to accomplish is the speed dial will call a phone then the pause dial the call handler and the recording plays through the speaker. I am thinking that there should be some...
I had the same issue with the 9971 and added the Standard CTI Secure Connection permission to my user id and now am able to control the phone. Thank you for your help!
