Call flow: CUCM(10.5.2)---------(wan)--sip trunk---------3925VG SIP gateway-----------E1---PSTN when making external call to PSTN, user unable to hear ringback intermittently. when user A is on call with PSTN external number 1 , and same time any external  number 2 calls user A then number 2 does not hear ring back or VM and also does not display the on phone screen.  (Intermittent 2 bad 2 good) when user A is on call with PSTN external number 1 and same time Internal  user B calls internal user A, then User B is able to hear ringback. under sip trunk sip profile is configured with mandatory MTP and Rel1xx disabled. On gateway rel1xx disabled as well Appreciate help ... View more

Dear All, there are multiple queues in hosted UCCE. some time for particular queue: all agents in that queue are not able to login and showing error: the combination of user Id, password and extension is invalid. Sometimes it gives error for other group -you entered incorrect ID, pwd or extension -your phone is offfline and not configured correctly - A component in cisco ICM software CTI OS system is offline we did association and de-association of phone device from   Jtpi Appuser. but not working. Restarted phone Password resettled any clue!! ... View more

Hi All, I have 7975 cisco phone using 5 DN assigned at reception. SCCP75.9-3-1SR2-1S Line 1-38452 Line 2-38401 -shared number with other physical phone Line 3-38402-shared number with other phycical phone Line 4-38404-shared number with other physical phone Line 5-59669- shared number with other physciacl phone this is internal call issue. No PSTN. all are on same culster. when some one calls to 38452, picks up the call and transfer to 59669, --this is working but when some one calls directly to 59669,he picks up call but the call drops.--this is the issue. when calls on 38401/38402/38404, he picks up call and works fine. only problem with 596xx extensions. Please advise. Kumar ... View more

Hi,   We have recently added 7841 Sip phones , all SIP phones have been configured with extension mobility. On the whole they are working fine except when the voicemail button or the voicemail number is dialled (20000). If you hold long enough the number does eventually connect after 17-19 seconds. It does not affect any other phone models in this pool.  7841's are running sip78xx.10-1-1SR1-4 is it issue with firmware? Dev ... View more

Hi, this is issue with 10.5, when i am trying to update phone by bulk using custom file; I’m trying to use bulk admin  phones  update phones  custom file to update the voice mail for a bunch of extensions, but I got " no active query message" when we select update bulk phone template where Device name - in Custom file -select custom file(abc_0999009938383.txt) showing error: No active query, please enter your search criteria using the option avobe. DEVICE NAME,DESCRIPTION,DIRECTORY NUMBER 1,VOICE MAIL PROFILE 1,DIRECTORY NUMBER 2,VOICE MAIL PROFILE 2 SEP30F70D9E8F0A,Unified comms testing,5454,Exchange_UM_Profile,9151,Office365_UM_Profile   Dev ... View more