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Is there a way to have an audible announcement when the agent completes a call to remind them to enter the wrap up code? Automatic wrap up is enabled but they want the audible reminder. A screen pop that is more obvious would also work.UCCX 12.5
I'm looking for a way to have a translation where our users can dial something, and have it routed to a number with an account code. On phones I can do a speed dial, however I'd like for users/nurses in rooms off of analog gateways (patient rooms) t...
What's the best way to have a user's browser window pop when they receive a call so they can see the queue? The queue comes across in their view, but if it's minimized while they're working on other things they can't see it. I'm running CCX version...
Is there a way to capture the call forwarding number as an enterprise call variable and then present it in Finesse? This would help as clinics forward their number to our switchboard after hours so they can see which clinic they are answering a call...
Hi David - Anything that would help get the attention of the agent and show the CSQ name. If that came across as a toaster notification that would be fine and potentially the best thing but I don't know that the CSQ name does this. The browser windo...
I had this issue today after renewing our Tomcat certs. While I couldn't find any documentation I noticed port 12015 is used by the Cisco Unified CCX Socket.IO Service and when I browsed directly to CCX.doman.com:12015 the cert was still showing the...
We've implemented this and in our environment the overlay on the phone stays until the user presses exit. Is there a way for this to disappear when the call is complete?
I tried implementing the approach as per the document and it did not work. It looks like I may need to try the pattern=\+! as mentioned here. I haven't gone into the traces but the behavior of all calls being blocked is what I experienced.
