How to you change the ssh timeout on Cisco Meeting Server?  The 1 minute idle timeout is too short. ... View more

Is there a way to capture the call forwarding number as an enterprise call variable and then present it in Finesse?  This would help as clinics forward their number to our switchboard after hours so they can see which clinic they are answering a call for. ... View more

We've had issues with an application that leverages Cisco TSP and found there used to be an issue with RDP and TAPI/TSP instability (see below).  Is this still an issue?  The server is Windows 2012 R2 (64 bit).  Access to the Cisco Unified Attendant Console Advanced server is not supported at any time via Remote Desktop (RDP), Terminal Services (TS) or any other session-based application. These applications can cause TAPI/TSP and Wave Driver instability. Only local or VNC connection is supported. For more information, see http://support.microsoft.com/kb/308405   ... View more

How many lines can be monitored using TSP with CUCM v10.5?  We have an integration with a 3rd party paging application and their documentation just states new versions of CUCM can monitor more than 2,000 lines.  I haven't been able to find any Cisco documetation and would like to ensure we stay in a supported state. ... View more

We have multiple sites connected to a private WAN cloud (Layer 2) with varying CIR's.  Our QoS setup from our main site is 3 tiered in order to shape traffic to our overall CIR at the main site and shape traffic on different child classes based on the remote CIR.  Parent policy is applied to interface connected to the service provider.  We continue to have drops even though we don't seem to be reaching the CIRs for the remote sites or the CIR limit on the ciruit.  I've worked with TAC and we have adjusted queue limits based on drops but this is an ongoing issue.  Should there be a relationship between the queue limits and shape averages? Sample config NOTE: Shape averages are 95% of CIR Policy-map Parent class class-default   shape average 142500000   queue-limit 1024 packets    service-policy ASE-Remotes-Policy policy-map ASE-Remotes-Policy Class site1 shape average 4750000   queue-limit 400 packets    service-policy ASE-QoS-Policy Class site2 shape average 19000000   queue-limit 1024 packets    service-policy ASE-QoS-Policy class site 3 shape average 95000000   queue-limit 1024 packets    service-policy ASE-QoS-Policy ... multiple other sites ... policy-map ASE-QoS-Policy  class VoIP   priority percent 40   queue-limit 1024 packets  class Citrix   bandwidth percent 40   queue-limit 1024 packets  class class-default   queue-limit 1024 packets ... View more

Has anyone ever successfully been able to present the original calling party's number across Centrex PRI's when either using mobility connect or simply having desk phone forwared to a cell phone?  We are being told by the person we are working with at telco that outbound caller ID is only possible with screening tables. I believe having them remove the screening table may resolve the issue but is there anything else that would need to be done on the Centrex side? ... View more