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Leonardo Lacerda
Level 1
Level 1
Member since ‎10-31-2012
‎11-14-2025
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  • 48 Posts
  • 3 Solutions
  • 37 Helpful votes Given
  • 87 Helpful votes Received
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User Activity

Finesse Desktop - Recent Calls and State history XML Layout

03-08-2022
Hello everyone,  I have a CCX 12.5.1 and I'm trying to change how Supervisors are seeing Recent Calls history and Recent States history from Agents. When a Supervisor clicks on "view history" button from an Agent they have this view:  As we can see a...

Webex App On-Prem UCM Calling supports CMC or FAC

11-22-2021
Hello everyone,  Someone could confirm if the lastest version of Webex Teams supports CMC and FAC? I have CUCM running version 11.5.1 su8 with Webex Teams registered there and this question came up. Thanks

UCCX 11.5 Wallboard

05-09-2018
Hello everyone!   My costumer had a UCCX running 8.5 version working with a wallboard application based in java connect throught ODBC.   Recently they move to a new UCCX running 11.5 version, the ODBC connection worked without problem, but the wallbo...

CUCM no ringback - H323 Alcatel GW

03-31-2017
Hi guys!!  I have a CUCM 10.5.2 configured on my customer, they have a integration via H323 with gateway Alcatel system. In CUCM I have gateway H323 configuration to Alcatel. Happens that a call from IP phones Cisco to phones on Alcatel don't have ...

SIP Trunk ISP / One Way Audio Incoming calls

03-21-2017
Hello all We are having problems with one way audio from external calls to internal ramal. The external phone hears the voice but the internal phone (extension) don't. When internal phone makes a call to external number, the call works fine. CUCM -...
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Community Statistics
Member Since ‎10-31-2012 09:19 AM
Date Last Visited ‎11-14-2025 01:44 AM
Posts 48
Total Helpful Votes Received 87