About Wayne LeFrancois

Wayne LeFrancois · 04-21-2016

Hello. I am trying to see where you would configure Finesse to go in the Not Ready state when the Ag...

Wayne LeFrancois · 11-09-2015

Hi Garima, DId you resolve this one. Curious what the outcome was. I would love to try and duplicate...

Wayne LeFrancois · 07-18-2014

HI Manish, thanks for replying. is there a upgrade license needed to jump from 6.1 to 7.1?and then t...

Wayne LeFrancois · 07-17-2014

why wouldn't you just use COBRA's? export from 7.1.3 and then import into the version you are going ...

Wayne LeFrancois · 03-27-2014

have the same problem and have verified everything. was this resolved?

Wayne LeFrancois · 01-17-2014

I know this is old , but just found your reply and you are spot on man. We have supervisors that hav...

Wayne LeFrancois · 02-17-2013

Hi Daniel,any comments on the show CCN application ? Also, I tried to upgrade the CUE through the CC...

Wayne LeFrancois · 02-11-2013

here is the output of the show ccn call application:UC500-CUE# sh ccn applicationName: promptmgmtDes...

Wayne LeFrancois · 02-11-2013

Hi Alex, I am on 8.6.3.Daniel, I have gone over this before with the users and they have assured me ...

Wayne LeFrancois · 02-11-2013

I have not checked the show ccn call application. What does this typically show? When I unlock a mai...

Wayne LeFrancois · 02-09-2013

OK, guys. issue never went away like suspected, just less frequent. I am having to unlock users dail...

Wayne LeFrancois · 01-25-2013

exactly what I was looking for, thanks Chris.

Wayne LeFrancois · 01-25-2013

Thanks Chris. I know 9.X CUEAC is linux based on the BE6000. I am wondering if it is also for Enterp...

Wayne LeFrancois · 01-25-2013

can you install it with an OVA or does it need to be installed on a virtual windows server?

Wayne LeFrancois · 01-04-2013

Hi MC,yes, the UC box was not generating ringtone. The SIP provider had to make a change on their en...

Finesse Not Ready from non ACD line