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Wayne LeFrancois
‎12-01-2021

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Member since ‎06-05-2012
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Certifications
Cisco Certified Network Professional Collaboration (CCNP Collaboration)
Cisco Certified Network Professional Collaboration (CCNP Collaboration)
Cisco Certified Network Professional Data Center (CCNP Data Center)
Cisco Certified Network Associate Data Center (CCNA Data Center)
Cisco Certified Network Professional Data Center (CCNP Data Center)
Cisco Certified Network Associate Data Center (CCNA Data Center)
Cisco Certified Network Professional Data Center (CCNP Data Center)
Cisco Certified Design Associate (CCDA)
Cisco Certified Network Professional Routing and Switching (CCNP Routing and Switching)
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)

Finesse Not Ready from non ACD line

Created by in Contact Center
04-21-2016
04-21-2016
Hello. I am trying to see where you would configure Finesse to go in the Not Ready state when the Ag...

Hi Garima,

Created by in IP Telephony and Phones
11-09-2015
11-09-2015
Hi Garima, DId you resolve this one. Curious what the outcome was. I would love to try and duplicate...

HI Manish, thanks for

Created by in Collaboration, Voice and Video Documents
07-18-2014
07-18-2014
HI Manish, thanks for replying. is there a upgrade license needed to jump from 6.1 to 7.1?and then t...

why wouldn't you just use

Created by in Collaboration, Voice and Video Documents
07-17-2014
07-17-2014
why wouldn't you just use COBRA's? export from 7.1.3 and then import into the version you are going ...

have the same problem and

Created by in Unified Communications Infrastructure
03-27-2014
03-27-2014
have the same problem and have verified everything. was this resolved?

UCCX 8.0.2 SU3 CAD Shared Line Support

Created by in Contact Center
01-17-2014
01-17-2014
I know this is old , but just found your reply and you are spot on man. We have supervisors that hav...

Re: CUE is in use most of the time on UC520

Created by in Voice Systems
02-17-2013
02-17-2013
Hi Daniel,any comments on the show CCN application ? Also, I tried to upgrade the CUE through the CC...

CUE is in use most of the time on UC520

Created by in Voice Systems
02-11-2013
02-11-2013
here is the output of the show ccn call application:UC500-CUE# sh ccn applicationName: promptmgmtDes...

CUE is in use most of the time on UC520

Created by in Voice Systems
02-11-2013
02-11-2013
Hi Alex, I am on 8.6.3.Daniel, I have gone over this before with the users and they have assured me ...

CUE is in use most of the time on UC520

Created by in Voice Systems
02-11-2013
02-11-2013
I have not checked the show ccn call application. What does this typically show? When I unlock a mai...

CUE is in use most of the time on UC520

Created by in Voice Systems
02-09-2013
02-09-2013
OK, guys. issue never went away like suspected, just less frequent. I am having to unlock users dail...

Installing CUEAC on VMware ESXi

Created by in Unified Communications Infrastructure
01-25-2013
01-25-2013
exactly what I was looking for, thanks Chris.

Installing CUEAC on VMware ESXi

Created by in Unified Communications Infrastructure
01-25-2013
01-25-2013
Thanks Chris. I know 9.X CUEAC is linux based on the BE6000. I am wondering if it is also for Enterp...

Installing CUEAC on VMware ESXi

Created by in Unified Communications Infrastructure
01-25-2013
01-25-2013
can you install it with an OVA or does it need to be installed on a virtual windows server?

CME SIP Trunk no ringback incoming pstn calls

Created by in IP Telephony and Phones
01-04-2013
01-04-2013
Hi MC,yes, the UC box was not generating ringtone. The SIP provider had to make a change on their en...
Public Statistics
Date Registered ‎06-05-2012 09:30 PM
Date Last Visited ‎12-01-2021 12:06 AM
Total Messages Posted 37
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