Hi Daniel, any comments on the show CCN application ?  Also, I tried to upgrade the CUE through the CCA, but it errored out at the end. I am going to have to do it manually. ... View more

here is the output of the show ccn call application: UC500-CUE# sh ccn application Name:                                   promptmgmt Description:                            promptmgmt Application type:                       aa Script:                                 promptmgmt.aef ID number:                              4 Enabled:                                yes Maximum number of sessions:             1 appManagementScript: Name:                                   autoattendant Description:                            autoattendant Application type:                       aa Script:                                 aa_sbcs_v02.aef ID number:                              1 Enabled:                                yes Maximum number of sessions:             6 AfterHoursMenuPrompt:                   NEWInternationalAfterHours.wav AfterHoursOption0:                      65155 AfterHoursOption1:                      none AfterHoursOption2:                      none AfterHoursOption3:                      5700 AfterHoursOption4:                      none AfterHoursOption5:                      dial-by-extension AfterHoursOption6:                      none AfterHoursOption7:                      none AfterHoursOption8:                      none AfterHoursOption9:                      none AfterHoursOptionPound:                  none AfterHoursOptionStar:                   none allowExternalTransfers:                 true BusinessHourMenuPrompt:                 InternationalIntro1.wav BusinessHoursOption0:                   5001 BusinessHoursOption1:                   5001 BusinessHoursOption2:                   5003 BusinessHoursOption3:                   5001 BusinessHoursOption4:                   5157 BusinessHoursOption5:                   dial-by-extension BusinessHoursOption6:                   none BusinessHoursOption7:                   none BusinessHoursOption8:                   none BusinessHoursOption9:                   none BusinessHoursOptionPound:               none BusinessHoursOptionStar:                none DialByExtensionAnytime:                 false directXferMailboxNumber:                none extensionLength:                        4 maxRetry:                               3 Schedule:                               systemschedule Name:                                   voicemail Description:                            voicemail Application type:                       aa Script:                                 voicebrowser.aef ID number:                              2 Enabled:                                yes Maximum number of sessions:             6 logoutUri:                              http://localhost/voicemail/vxmlscripts/mbxLogout.jsp uri:                                    http://localhost/voicemail/vxmlscripts/login.vxml Name:                                   msgnotification Description:                            msgnotification Application type:                       aa Script:                                 msgnotify.aef ID number:                              5 Enabled:                                yes Maximum number of sessions:             6 DelayBeforeSendDTMF:                    1 logoutUri:                              http://localhost/voicemail/vxmlscripts/mbxLogout.jsp Name:                                   ciscomwiapplication Description:                            ciscomwiapplication Application type:                       aa Script:                                 setmwi.aef ID number:                              3 Enabled:                                yes Maximum number of sessions:             6 CallControlGroupID:                     0 strMWI_OFF_DN:                          A801 strMWI_ON_DN:                           A800 I tried the trace commands and nothing came up. They are actually having issues right now, when I pulled this. ... View more

Hi Alex,  I am on 8.6.3. Daniel, I have gone over this before with the users and they have assured me they are not entering the wrong pins. ... View more

I have not checked the show ccn call application. What does this typically show?  When I unlock a mailbox, I go in the service intergrated module, voicemail mailboxes unlock owner "name" . ... View more

OK, guys. issue never went away like suspected, just less frequent. I am having to unlock users daily. If  I wait for about an hour or so, they free up themselves. weird. I know we have a "maxsession=6" and I was wondering if that could be the issue. if it is, how do we upgrade this or are we stuck with 6 sessions? ... View more

Hi MC, yes, the UC box was not generating ringtone. The SIP provider had to make a change on their end so it would send the ring tone. I wish I could tell you what exactly they did, but looking back at the logs, I didn't enter the resolution for this. IF I find it, I will let you know. ... View more

by the way, Dave, I gave you points because you were correct on it being an issue with SIP and it getting hung. thanks again for all the help both you guys gave me. ... View more