Hello.
I am trying to see where you would configure Finesse to go in the Not Ready state when the Agent makes or receives a call on their Non-ACD line. I see a lot of mentions about it in the design guide and of course there is CSCur16315, in partic...
Hello guys,I have question on SRST. I recently installed a new 3925. I setup SRST on it. We are using MGCP and call manager 8.6 . I attempted to test failover ( by the way, using ccm-manager failover) . All the phones registered in SRST mode, no prob...
Hello guys,I have an issue I can't resolve with the CUE on my UC520. We have been having problems lately with users mailboxes being busy or in use. I am having to go into the CUE and unlock mailboxes to free them up. it is happening more and more oft...
Hello all,I am trying to find registeration procedures on SRST. My questions, if I have only a 25 user license and have 200 phones on my network, which 25 phones get registered? How does SRST choose which phones register as the first 25.
Hello all,I am looking for some maintenance procedures for the UC500 series products. I have a client that has a UC520 and I am already taking care of it but I want to start doing periodic Maintenance or preventitive Maintenance. If anyone has any s...
why wouldn't you just use COBRA's? export from 7.1.3 and then import into the version you are going to. Just make the changes that are needed on the new version. Just curious.
I know this is old , but just found your reply and you are spot on man. We have supervisors that have a desk and want to login to EM at another desk and were getting the error that a shared line is not supported. I had them try this and it works lik...
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