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- About gabriel.caclin
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Member since
02-11-2010
68
Posts
20
Helpful
1
Solution
Certifications
02-01-2020
02:36 AM
This solved quickly the same issue for me in 11.5, thanks! I disable the auto update method and did it manually, safer due to this bug.
... View more
Created by
gabriel.caclin
in Contact Center
in Contact Center
06-14-2019
02:56 AM
06-14-2019
02:56 AM
Nothing better, It is hitting this bug CSCvo69307 Same as Unity Connection when it involves CUCM 12.5. If you are running tomcat in multisan, then you have to set the extension OID.2.5.29.17 to Critical: false (I absolutely have no idea how to do it on a Windows CA). However a solution can be signing the tomcat certs individually without SAN at all (even parent domain). I am surprised that this bug causes complete outage of UCCX for the agent, and is only flagged as an Enhancement, with 21 cases attached to it at this time. No procedure on how generating the cert without these constraints, no fix or ES, nothing in the admin or install guide warning for this, that's a shame.
... View more
Created by
gabriel.caclin
in Contact Center
in Contact Center
06-14-2019
12:54 AM
06-14-2019
12:54 AM
I have exactly the same issue just after re-generating the Tomcat cert of CUCM/IMP (signed with the same CA as before). Then no onw was able to log on to Finesse, with the same error message. As the tomcat certs are not self signed, and coming from the same CA as before, I initiate a restart of UCCX to see what's going on....
... View more
Created by
gabriel.caclin
in Cisco Bug Discussions
in Cisco Bug Discussions
05-16-2019
08:19 AM
05-16-2019
08:19 AM
If it can helps, I generate CSR on both Unity of the clsuter, but not in MultiSAN, and removing the parent domain (because it's a SAN). Insert then the certs and issue is solved, so basically this is the Workaround 1 referenced on the bugID.
... View more
Created by
gabriel.caclin
in Cisco Bug Discussions
in Cisco Bug Discussions
05-13-2019
03:23 AM
05-13-2019
03:23 AM
Hi, I raise a case referring to this bug, asking if there is an ES. However, how did you convert your cert to single name? Does it mean that you didn't select MultiSAN, but did instead separate tomcat certs for each hosts? Thanks !
... View more
Created by
gabriel.caclin
in Contact Center
in Contact Center
11-30-2018
05:43 AM
11-30-2018
05:43 AM
After getting in touch with TAC, a requeue, I finally get an killer engineer who spot in a minute the issue !
These API works as well on UCCX (same port 8443, and not 5001...), however the APIs are not correctly initialized, that's why it is not working.
It must be first issued the URL https://<UCCX_IP>:8443/logcollectionservice/services/DimeGetFileService?wsdl which will return data in the browser.
After that, the URLs for API will work:
https://<UCCX_IP>:8443/perfmonservice2/services/PerfmonService?wsdl
https://<UCCX_IP>:8443/realtimeservice2/services/RISService70?wsdl
It is not documented, neither defect open. So if it can helps.
... View more
11-22-2018
08:55 AM
Hi there,
I am fighting with UCCX 11.5 to access the RISPort and Perfmon api for monitoring purposes.
I wrote python scripts to get status of services, partitions and other detailed stuff for CUCM/IMP/Unity afterplaying a bit with the API documented here: https://developer.cisco.com/docs/sxml/#perfmon-api-reference
Works great, typicall call the services on the host, on ports 8443.
But here is the problem. I wanted to do the same for UCCX and it looks these API are not available, or at least not on port 8443.
So I played around on other potential ports, without success. Of course I checked the related network services were up and running.
I raised a case at the TAC to have their advice on it, which returns me to the Port utilization in UCCX document. It shows that RisPort is on TCP 5001 and Perfmon on port TCP 5002, used for SOAP monitor.
So I grab my Postman, modify my query, but nothing better.
Is anyone having the same concern or had a chance to find out how to do this on UCCX ?
Thanks a lot!
... View more
11-15-2017
02:59 AM
Hi Deepak and thanks a lot for the explanation in this topic.
Quick question regarding Client Configuration Tool in case of HA. I read the documentation and it states that it has to be only done on the UCCX pub, and autoamtically the MSI will be pushed on both servers.
That means the CCT should not be run twice: for each server, but only one time on the pub (correct me if I am wrong)?
After that, does the auto update of the CAD clients requires specific local rights on the computer OS ?
Thanks a lot!
... View more
Created by
gabriel.caclin
in Collaboration, Voice and Video Documents
in Collaboration, Voice and Video Documents
09-28-2017
07:47 AM
09-28-2017
07:47 AM
Hi! It looks the tool is not able to load the logs in CSA. I upload Expresway diagnostic logs, it load, but never display them in the "available files" sections. Try with several pc and browser, same issue. Bug? Thanks
... View more
Created by
gabriel.caclin
in Other Collaboration Subjects
in Other Collaboration Subjects
01-17-2014
06:55 AM
01-17-2014
06:55 AM
well, the SNS just provide a URL on a Multicast file located on the TCS (nsc file). When the users open a live event, the player downolad the nsc file which contain the multicast adress used by the TCS to stream the video, and the video format. In the end, this is the TCS that stream Multicast, the SNS does not stream anything in this case.
... View more
CWMS - SSL certificate issue
in Other Collaboration Subjects
10-08-2013
02:07 AM
10-08-2013
02:07 AM
Hi Ben, That's what I did: I rename every server for using the a subdomain that the wildcard cert matches, but CWMS still refuses the certs... The strangest thing is that wildcard certs is used for other applications without issue, but Webex no. It still mention the following message: Server domains in certificate belonging to this archive do not match Site URL: webex-user.sub.domain.com and Admin URL: webex-admin.sub.domain.com. Please retry using a different PKCS12 archive. (Where sub.domain.com is my subdomain, and the wildcard cert is based on *.domain.com). Thanks for helping
... View more
CWMS - SSL certificate issue
in Other Collaboration Subjects
10-04-2013
07:20 AM
10-04-2013
07:20 AM
Hi there, I am trying to do the same. i rebuild a complete CWMS admin and IRP, to the latest version (1.5) with all the Vm using the public domain each time (for the vm admin irp, public name and private name). I upload my certificate wildcard, and it mention that: Server domains in certificate belonging to this archive do not match Site URL and Admin URL. I have for exemple a certificate made on a wildcard like *.domain.com My webex infra is set up using a sub domain, like *.sub.domain.com. Normally, a wildcard certificate on *.domain.com must contain all the subdomains. But webex reject it. Any idea? Thanks.
... View more
Re: Wowza with Show & Share and DMPs
in Other Collaboration Subjects
08-29-2012
01:37 PM
08-29-2012
01:37 PM
Hey David, Thanks for your answer, but I was not talking about the countdown delay and iI already try it ;-). Probably it is a TCS behaviour and that's why I will try another streamer than the embedded windows media server in the TCS. In That case, live streaming will be pushed from TCS to wowza and I will confirm if the issue is located in the TCEngine or in the Windows Media Service. Tha's why I asked if in live streaming with wowza, there is a 5/6 sec loss on the begining of the video. I use the wrong word with "delay", because this is a loss of the 5/6 first seconds of the stream with the TCS... I will let you know. Cheers
... View more
Wowza with Show & Share and DMPs
in Other Collaboration Subjects
08-24-2012
07:00 AM
08-24-2012
07:00 AM
Hi Hey, I have a question regarding live streaming from wowza to show and share. I have a case using Cisco Telepresence Content Server and Show And Share, for live streaming from a video endpoint. With the base configuration, the Cisco TCS use the local Windows Media Service for streaming in unicast or multicast for show and share. But the problem of Windows media server is that takes around 6 seconds for the publishing point to become up, and when up, it looses this 6 first seconds. So each time you are using a live event on Show And Share, and wait for the beginning, once you receive the streams: you loose the 6 first seconds (the classic "hello and good morning bla bla bla..." if it is a presenter for exemple). My question is: When Wowza receive a live stream (it could be from TCS or anything else), does it streams immediately? I mean, do we have this same behaviour or not? Thanks
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Created by
gabriel.caclin
in Other Collaboration Subjects
in Other Collaboration Subjects
07-24-2012
02:10 AM
07-24-2012
02:10 AM
Hi Ola, Yes it is possible. have a look over there: http://www.cisco.com/en/US/docs/video/mxe/3500/sw/3_x/3_4/cxs_solution/configuration/guide/CTSconfiguration.pdf The trick is to create on the TCS a publishing point in multicast (duplication of the TCSmulticastTemplate), configure it with your multicast adress, and then configurate the TCS app with multicast (media server configuration/recording aliases and so on). On SnS, same as unicast, the only difference is the URL of the stream. But you have to know that the multicast stream is not coming from the SNS server BUT from the TCS. The SNS server only instruct the client to watch the stream coming from the TCS. Regards,
... View more
02-01-2020
This solved quickly the same issue for me in 11.5, thanks!I disable the
auto update method and did i...
Created by
gabriel.caclin
in TelePresence and Video Infrastructure
11-05-2019
11-05-2019
I have the same behavior.Unable to see in any documentation how the
mapping of a user is done when i...
Created by
gabriel.caclin
in Contact Center
06-14-2019
06-14-2019
Nothing better, It is hitting this bug CSCvo69307Same as Unity
Connection when it involves CUCM 12.5...
Created by
gabriel.caclin
in Contact Center
06-14-2019
06-14-2019
I have exactly the same issue just after re-generating the Tomcat cert
of CUCM/IMP (signed with the ...
05-16-2019
If it can helps, I generate CSR on both Unity of the clsuter, but not in
MultiSAN, and removing the ...
05-13-2019
Hi, I raise a case referring to this bug, asking if there is an
ES.However, how did you convert your...
11-30-2018
After getting in touch with TAC, a requeue, I finally get an killer
engineer who spot in a minute th...
11-22-2018
Hi there, I am fighting with UCCX 11.5 to access the RISPort and Perfmon
api for monitoring purposes...
Created by
gabriel.caclin
in TelePresence and Video Infrastructure
01-25-2018
01-25-2018
Thanks Patrick !
Created by
gabriel.caclin
in TelePresence and Video Infrastructure
01-16-2018
01-16-2018
Hi Team, When using TMS 15.6.0 with a cluster of CMS 2.2.9, should we
have to add only one CMS to th...
11-15-2017
Hi Deepak and thanks a lot for the explanation in this topic. Quick
question regarding Client Config...
Created by
gabriel.caclin
in TelePresence and Video Infrastructure
05-16-2017
05-16-2017
Be sure to have your SRV records _sipfederationtls mapping the SAME
domain than the A records from t...
Created by
gabriel.caclin
in TelePresence and Video Infrastructure
04-21-2017
04-21-2017
I raise a TAC case about this. Firefox is in BETA testing, not
officially supported. Firefox still h...
Created by
gabriel.caclin
in TelePresence and Video Infrastructure
04-20-2017
04-20-2017
Thanks Patrick, I had the same issue and you spot how to solve it !
Enabling the parameter messageBo...
Public Statistics
| Date Registered | 02-11-2010 01:45 AM |
| Date Last Visited | 02-17-2020 09:08 AM |
| Total Messages Posted | 68 |
| Total Helpful Votes Received | 20 |
Helpful Votes Given To
| User | Helpful Count |
|---|---|
| 5 | |
| 5 | |
| 5 | |
| 5 | |
| 5 |
