About Jonathan Schulenberg

Jonathan Schulenberg · 05-09-2017

I have a customer attempting to change the voicemail PIN of a user through the CUPI API. They noticed that this fails if the mailbox has been given a Role such as User or System Administrator. The error returned is: <?xml version="1.0" encoding="UTF-...

Jonathan Schulenberg · 08-03-2015

I have a customer who is leveraging the Finesse API in their .NET application instead of the default Finesse OpenSocial web UI. They want to display Live Data that would normally be shown within OpenSocial gadgets of Finesse as well as show the Email...

Jonathan Schulenberg · 10-15-2012

OverviewThe Cisco Unified Department/Business Attendant Consoles (CUDAC or CUBAC) are not able to integrate with Cisco Unified Presence (CUP) as they should due to a software defect in the database. This is being tracked under Cisco defect CSCuc46791...

Jonathan Schulenberg · 03-16-2011

Cisco introduced Message Transcription as an optional subscription service starting in Unity Connection 8.0(1). Cisco SpeechView converts voice messages to text and delivers the text version of the voice message to your email inbox, allowing you to r...

Jonathan Schulenberg · 11-11-2010

Contact Center Express (CCX) stores administrator-supplied binary data such as audio prompts, XML documents and AEF script files in repositories. These repositories are administrator-facing representations of the data which is actually stored in the ...

Jonathan Schulenberg · 09-02-2026

There is also Field Notice FN74362, a callout about this in the X15.5 Release Notes on pages 21-22, and an updated Using ACME on Expressway-E chapter in the Certificate Creation and Use Deployment Guide (X15.5).

Jonathan Schulenberg · 08-31-2026

This is an admin config or design issue, not a firmware problem. You haven't specified the call control platform. If Webex Calling, phone dial rules are generated automatically based on the national numbering plan of the country that phone is provisi...

Jonathan Schulenberg · 08-31-2026

That behavior is limited to phones (MPP, PhoneOS, 3rd-party) not video devices (RoomOS). The default behavior of xCommand Webex Registration Start disables local accounts, although you can override this with SecurityAction: None, but you can still cr...

Jonathan Schulenberg · 08-31-2026

Cisco doesn't sell a "6823" phone but the 6800 series only runs MPP firmware which has never officially been compatible with CUCM/CME. This is a Dial Plan issue. SIP phones, especially those registered to UCaaS platforms concerned about scale, collec...

Jonathan Schulenberg · 08-31-2026

Maybe xConfiguration UserInterface SettingsMenu Mode: Locked which would use the local device admin password?

Member Since	‎05-04-2007 07:25 AM
Date Last Visited	‎09-02-2026 04:21 AM
Posts	9,942
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CUPI Update PIN fails if User has a Role (e.g. System Administrator)

Finesse API with CCX: How to show Email/Chat & CUIC Live Data Gadgets in .NET app?

CUBAC to CUP Integration Failure - Database Mapping Issue (User_Profile)

Configuring Microsoft Exchange for Unity Connection Message Transcription (SpeechView)

Contact Center Express System Prompt Repository Details

Re: Expressway Acme Failed

Re: 6823 Premature Dialling

Re: Webex device lock admin settings on touchpad change password

Re: 6823 Premature Dialling

Re: Webex device lock admin settings on touchpad change password