I have 12.5 CUCM, 7965, and 8851 phones. Some phones have shared lines.This issue is with the 8851 and 7965 phones. If the 8851 and 7965 have shared lines and the 7965 puts the call on hold. The 8851 cannot retrieve the call by just pressing the l...
We recently upgraded from UCCE / CUIC 10.5 to 12.5, September 2021. In CUIC reporting I have one agent that is not showing up for the month of September. Supervisors say she was logged in and taking calls that month. When I pull a report for the y...
No laughing. We are in the process of upgrading to 12.5. I have UCCE 10.x with CAD. Just purchased 8851 phones and I cannot get these phones to login to CAD 10.0. I also use IP phone agent and that doesn't work either. I have search for days and ...
I have UCCE 10.5 with CAD 10.0 and CSD 10.0. Monday all Agents showed in CSD. Came in Tuesday, no Agents were showing. This is on all Supervisor's, not just one. The Skill Group - Team Skill Statistics display, but not the Agents, their statistic...
I have UCCE 10.5 with CAD 10.0 and CSD 10.0. I have one agent that appears and disappears from the Supervisor's desktop. He also disappears off of chat. I have re-associated his phone to the PGUser, reset the CTI service in UCM. I don't know what...
Celso,The 7965's are SCCP, but we are phrasing them out because Cisco has chosen to EOL, shame, good phones. The 7965 is SCCP45.9-4-2SR4-3S and the 8851 is sip88xx.12-8-1-0101-482. I'm getting ready to do a firmware upgrade on the 8851's because of...
Thanks b. winter!Oh how I do know things can and will change. I just wanted to make sure, I wasn't missing something, maybe a new setting, etc. I have a couple of upset users. I told them I would try and see if there was a way to make it like the o...
Armen,There has been no changes to this agent. When I pull a report for the year, I get data from January to August 31st, skips September, then starts up with October 1st. Melinda
Bill,This one agent shows on all reports except for the month of September. I pulled a January to October, the data stops at Aug 31, skips September, and starts back up October 1st. I do have access to the database, but not sure where to look. There...
Hi Rob,I have this question about changing the Show Line Group parameter, do I have to reboot the cluster or reset phones after making the change to true? Also, I have to make the change to Pub and all Subs, correct? It won't replicate? Thanks in ...
