Jason Amick
Member since ‎11-23-2013

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  • 169 Posts
  • 0 Solutions
  • 147 Helpful votes Given
  • 35 Helpful votes Received
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Wanted to start a discussion and get some guidance on using webex teams softphone for our contact center agents and see if anyone is doing this successfully.  Our current remote agents use CIPC and we are looking for a replacement and it would normal...
We have always used a 3rd party reporting agent for analytics for our call centers.  During our last upgrade to UCCX 11.6.2 the business and IT decided to drop the 3rd party reporting agent and use CUIC instead.  There is one limitation that concerns...
Would like some input on what other UC members are using to integrate SalesForce (Cloud) with UCCX/Finesse.  I will include all current software versions below.  Our company recently purchased Salesforce CRM and are working on the build with a 3rd pa...
We are running UCCX version and have some questions about migrating agents from CAD to Finesse.  I have been unable to find cisco guides/documentation that helps with answering some of the questions below.  The questions below are bas...
Need some clarity on regions and audio codec preference lists with CUCM ver 11.5 and 8800 series devices. Without going into too much details we started doing additional testing when we noticed some failed recordings with our call recording server an...
Community Statistics
Member Since ‎11-23-2013 01:03 PM
Date Last Visited ‎01-10-2021 04:15 PM
Posts 169
Total Helpful Votes Received 35