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Jason Amick
‎01-10-2021
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Member since ‎11-23-2013
169
Posts
30
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0
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Re: UCCX and Webex Teams/Jabber

Created by in Contact Center
01-08-2021
01-08-2021
So without that feature and upgrade there is no way for an agent in UCCX current versions to be able...

Re: UCCX and Webex Teams/Jabber

Created by in Contact Center
01-08-2021
01-08-2021
Jim: Thanks for the response and for the Cisco live video. Just to clarify in order for an agent to ...

UCCX and Webex Teams/Jabber

Created by in Contact Center
01-07-2021
01-07-2021
Wanted to start a discussion and get some guidance on using webex teams softphone for our contact ce...

Re: CUIC Reporting Visibility Limitations

Created by in Contact Center
12-30-2020
12-30-2020
This seems to have done the trick. Removing the reporting user role from a current user with supervi...

Re: CUIC Reporting Visibility Limitations

Created by in Contact Center
12-18-2020
12-18-2020
Thank you both for your input. We will do some additional testing on our end to see if this helps re...

CUIC Reporting Visibility Limitations

Created by in Contact Center
12-18-2020
12-18-2020
We have always used a 3rd party reporting agent for analytics for our call centers. During our last ...

Re: Questions on CTI/UCCX integration with CRM (SFDC)

Created by in Contact Center
03-12-2020
03-12-2020
Below is TACs response, looks to only impact CTI adapters. Responded to get additional clarification...

Re: Questions on CTI/UCCX integration with CRM (SFDC)

Created by in Contact Center
03-12-2020
03-12-2020
I opened a new case since the original one was closed out. I will see let you know what Ciscos respo...

Re: Questions on CTI/UCCX integration with CRM (SFDC)

Created by in Contact Center
03-09-2020
03-09-2020
Also here is the bugID to reference, Thanks. https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvs9414...

Re: Questions on CTI/UCCX integration with CRM (SFDC)

Created by in Contact Center
03-09-2020
03-09-2020
David: Thanks for the information it was very helpful. The reason we were asking about the integrati...

Questions on CTI/UCCX integration with CRM (SFDC)

Created by in Contact Center
03-05-2020
03-05-2020
Would like some input on what other UC members are using to integrate SalesForce (Cloud) with UCCX/F...

Re: CAD to Finesse Migration Assistance

Created by in Contact Center
10-11-2019
10-11-2019
Jason Thanks for the explanation and input on your experience with the migration. We have also opene...

CAD to Finesse Migration Assistance

Created by in Contact Center
10-11-2019
10-11-2019
We are running UCCX version 10.6.1.11002-15 and have some questions about migrating agents from CAD ...

Regions and Audio Codec Preference Lists

Created by in IP Telephony and Phones
02-27-2019
02-27-2019
Need some clarity on regions and audio codec preference lists with CUCM ver 11.5 and 8800 series dev...

Re: FXO Port (Long Distance Issues)

Created by in IP Telephony and Phones
04-12-2018
04-12-2018
Nipun: Thanks for the response, I have completed a test call to recreate the message. Attached is th...
Public Statistics
Date Registered ‎11-23-2013 01:03 PM
Date Last Visited ‎01-10-2021 04:15 PM
Total Messages Posted 169
Total Helpful Votes Received 30
Helpful Votes Given To