Hi All,This question is about how when an internal subscriber leaves a message for another subscriber and in Outlook, the message shows as from that subscriber's exchange mailbox ( "Message from John Smith (5000)" ) and external callers show up as fr...

Hi All,Currently I am working on an ACD script for a customer's help desk. The version is UCCX 7.0.1 SR4 Premium. The requirements are once the call is complete and the agent selects the Wrap-Up Data, to send an email to their ticketing system with t...

Hi All,I'm setting up SSL VPN using Dynamic Access Policy's to control different LDAP groups who log in. So far I have everything working with people is different AD groups logging in and getting a different set of Bookmarks which is great, though I ...

Hi All,Just recently a couple users have reported an issue that when a voicemail comes in, all the wav file contains is "An error has occured" message. This is an intermittent error as the rest of the messages come through fine. This seams pretty rar...

Hi All,I'm having some issues setting up an H323 trunk between Call Manager 5.1 and CME 7.1. The CME router is connected back via a VPN tunnel within the router back to the ASA at HQ. So far I have setup the h323 gateway on the CCM using the IP of th...