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Hi Everyone: I am trying to figure out a Consider If Formula for an Agent ID/Peripheral Number associated with a Skill Group. Basically, I am trying to queue to an agent, and if my agent is not available, I want to queue to a skill group this agent ...
Hi everyone: On the Finesse Desktop layout, I see the live data report for Agent, but how do I view the ‘Agent Name All Fields’ live data report? The link below from the desktop layout can be modified? Any other solution? I want individual agents who...
Hello, I am getting the invite from carrier with +1 on the SIP-Req-URI/From/TO fields etc. I need remove the +1 and keep the remaining digits. For example, see below. I want to remove +1 and keep the remaining. What will be the best way to handle the...
We have enabled SSO for our Finesse 12.0 environment, and we are using Chrome Browser. At the end of the shift, if agents close their browser after signing out properly, the next day, the agents will have to enter their AD credentials again. If they ...
Hi Bill: I will be doing Queue to Agent. So, I have a call flow where the callers will enter the agent peripheral number and I will be queueing those calls to agent. That piece is working fine. If the agent is not available after x seconds, I need to...
Hi David: I will be doing Queue to Agent. So, I have a call flow where the callers will enter the agent peripheral number and I will be queueing those calls to agent. That piece is working fine. If the agent is not available after x seconds, I need t...
Hi Roger: How is something like this to get rid off the +1? voice class sip-profiles 1request INVITE sip-header SIP-Req-URI modify "sip:+1(.*\)" "sip:\1"request INVITE sip-header From modify "sip:+1(.*\)" "sip:\1"
Hi Tony, I have the below manipulation for the sip profile. I just want to get rid off the +1 from the URI and From Field. voice class sip-profiles 1request INVITE sip-header SIP-Req-URI modify "sip:+1(.*\)" "sip:\1"request INVITE sip-header From mo...
