I am planning to migrate BE5K to BE6K and going to use COBRAS Export for unity connection migration.What part of the Connection database is not exported by COBRAS Export and I will have to create manually? CUCM/Unity Connection ver - 8.6.2COBRAS Expo...

I have 2 MGCP gateways and each have 1 PRI. These PRIs are under same Route Group. If my primary PRI fails then calls are not routed off of 2nd PRI, but calls routed off of next Route Group which is my backup location.Following Service Parameters are...

I have agent answering calls for Multiple Application (Single CSQ). They see description as Route point XXXX in there CAD for that call. Is there any way I can change that description so they can see call is for which application?I would like to see ...

UCCX CAD -- If agent doesn't answer the call then call should go t o next agent and put that Agent "Not Ready" state. Its not happening.