Does anybody which end of a call is resonsible for using an MTP?Is it the caller?..... the called part?..... or always Call Manager?I am trying to troubleshoot a one way audio issue on inbound calls after call is placed on hold and then resumed.We ha...

Hi,I have a Unity 4.0(5) installation with a modest collection of Call Handlers and Interview Handlers. However, in SAWeb the "Find" dialogue web page lists results in a random order, which is making it difficult to locate the desired handler.Does a...

Hi,I am trying to change the SNMP Community strings for the Cisco Contact Center SNMP Management NT service. However, when I add the Cisco SNMP Agent Management mmc snap-in I get a "FATAL ERROR: Unable to open the SNMP Configuration file".Does anybo...

I seem to recall that it was possible to build ARC Console so that callers got alerting (hearing ring back) when the operator transferred the call to an extension, instead of being placed on a service queue and getting music on hold.I know that I cou...

I am told by the ICM guys that I need to create a CTI Route Point for each IVR CTI Port to enable translation routing.Thats a lot of route points. Anybody know of a short cut, or a way to bulk import the route points. BAT 5.1(4a) doesnt support Rou...