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Does anybody which end of a call is resonsible for using an MTP?Is it the caller?..... the called part?..... or always Call Manager?I am trying to troubleshoot a one way audio issue on inbound calls after call is placed on hold and then resumed.We ha...
Hi,I have a Unity 4.0(5) installation with a modest collection of Call Handlers and Interview Handlers. However, in SAWeb the "Find" dialogue web page lists results in a random order, which is making it difficult to locate the desired handler.Does a...
Hi,I am trying to change the SNMP Community strings for the Cisco Contact Center SNMP Management NT service. However, when I add the Cisco SNMP Agent Management mmc snap-in I get a "FATAL ERROR: Unable to open the SNMP Configuration file".Does anybo...
I seem to recall that it was possible to build ARC Console so that callers got alerting (hearing ring back) when the operator transferred the call to an extension, instead of being placed on a service queue and getting music on hold.I know that I cou...
I am told by the ICM guys that I need to create a CTI Route Point for each IVR CTI Port to enable translation routing.Thats a lot of route points. Anybody know of a short cut, or a way to bulk import the route points. BAT 5.1(4a) doesnt support Rou...
Hi Jacky,Thank you for taking the time to respond to my query.I too have an open Cisco TAC case. It is currently with the developers as we think I may have hit CSCeb75407 (which is not publically assessible!!)I am not using any dial peers as this is...
Hi Abdel,The issue is still outstanding.. we are progressing with a TAC case.The current status is that the xcoder is changing the codec because an MTP is not being invoked for inbound calls.We have found from the CCM traces that the the MTP is getti...
Hi Abdel,Thank you for your response.Yes I can confirm that we are using IOS Enhanced MTP's and that the codec complexity is flex. The PVDM2's are on a NM-HDV with no voice port. The "MTP required" is ticked, hence it using it for outbound calls.Th...
Hi e.huntleyThank you for your quick response.1. Yes we have G711 a and u law plus G729a.dspfarm profile 1 transcode codec g711alaw codec g729ar8 codec g711ulaw maximum sessions 85 associate application SCCP!2 Yes, the phone and H323 Trunk both use t...
Hi Valides,The VG224 looks ok. I suspect its your CME end. The MAC address you are showing in the ephone output for ephone 4 looks wrong. Do a sh stcapp device summary on the VG224 and create an ephone on your CME box where the type is ANL and the ...
