HiWe have problem with cisco finesse. While having CAD, we could define timer action and after 1 minute could change the agent state from not ready to ready. Is it possible to have such a feature in finesse to change Ring No Answer ( Not ready) state...
Hi
I need to understand which extension answered a call if I transfer a call to a hunt pilot using call consult transfer feature. I know that I can retrieve it if I use other features such as CSQ and get user info component, but I want to use hunt pi...
Hi,
I'm a new technician in a company and they have UCCX Premium version 10.6, I was wondering how can I find if their CUIC is also premium or standard?
Best Regards
Hi
I need to have the records of the mediasense in another server. Is there any solution to export the records and save them in another server with meaningful file name? for example the file name contains the directory number who answered the call.
T...
HiWe have configured SIP Trunk recently and have problem while creating inbound call from PSTN. We have used the command "debug voip dialpeer detail " inorder to make sure that our dial-peers function fine. I think my configurations from vgw-CUCM is...
Thank you very much for your great comments.Actually we don't have DID and just want to translate the incoming call to a specific directory number.For example we want to translate 8135041440 to 4907.We did all the tasks you mentioned before, but it d...
Hi I have implemented SIP Trunk via firewall and my outgoing calls are ok, but the inbound call does not establish. I used translation pattern but it did not work. Is there any other solution?
Hi, Sorry for delay. i just wanted you to know that I solved the problem using,"External Radius Server" and configuring sequence rules and external servers.
