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Hello. Here we have CUCM 12.5CMR reports show high latency value for all call legs to the SIP trunk connection for the gateway where our PRIs terminate. For standard call, the other leg to the user device (CSF client) looks fine. Since all devices ar...
UCCX version 12.5This might be an easy one, but I am trying to find out a way to use CUIC reporting to filter based on the Session ID. I have decided to use the Session ID for callers to reference and now when/if they call back with the reference num...
Hello,I have a device (8861) that shows a Remote Destination record type in Dependency Records. When I connect to the record it navigates the pop up box to Dependency Record Details where it shows 1 Remote Destination (s) are using Phone, but there i...
Versions 10.5 and 12.5 in CUIC have a report called "Contact Service Queue Call Distribution Summary" which has a parameter in the filter to change the intervals (15, 30, 45, 60). When the parameter is changed, the column headers still produce a brea...
Hello,My company recently moved to 12.5 versions of UCM, IM&P, Unity and UCCX. One big reason for this was the multi-line feature in Jabber. Prior to this version we could only outfit our agents with CIPC solutions for softphones. When these agents w...
I had the same problem with certain users and could not figure it out for the longest time. Turns out it was an incomplete configuration on the Calabrio side. If you use Calabrio, make sure the Device Association is configured with an Agent and Recor...
Thank you Bill. I am very concerned now that this bug has existed so long without any fix by Cisco. From what I have found, it exists in the last several versions. Since my company has primarily been using the report for years, many of the reported n...
Interesting idea, but I would still have the issue with agents not seeing that there are voice mails waiting, albeit in their personal mailboxes instead of the department mailbox. The primary line on the CSF device is the IPCC line, not the personal ...
It still sounds like an either/or choice on which line can see voice mails. Some agents need to see both the personal line for voice mails as well as the department line voice mails.In our environment, the first line on the CSF device for call center...
