How to play an announcement before ringing the phone CUCM/Unity

[Louis-Philippe Descamps]

Hi,

we have a departement which have their calls recorded using a 3rd party application.

i would like to insert a greeting saying calls being recorded then ring the phone.

so you ring the DN - 8127766 then it goes to unity saying calls recorded then ring the phone with DN 8127766

unity 8.5

cucm 7.1.5

thanks

[anurag99998]

Hi,

This can be achieved using a call handler where in you can record a greeting to the call handler opening greeting and then you can set the after greeting action to ring 8127766 phone.

Call Flow:

Create a CTI route point which will accept the calls on CUCM -->Call Forward all-->Call Handler(Same extension as that odf the CTI Route point)-->Edit-->Greetings-->Record your Custom greeting-->Set after greeting to ring the phone.

I hope this will help.

[Louis-Philippe Descamps]

hi

thanks for this

what dn do i put on the phone?

i cant put a cti dn on the phone

thanks

[a.pednekar]

Hi Louis,

I understand this thread is almost a year back, I have a similar requirement fora customer and have been trying to find a way to achieve this.

Were you able to get this working? If so did you use the hunt pilot way to get this working or used the System call handler.

Appreciate any help or guidance over this?

Thanks

Alok

[Louis-Philippe Descamps]

hi,

what version of cucm do you have?

I did it using cucm 10.5.2 via a hunt pilot BUT the costumed audio file couldn't be played and TAC had to fix it

[MehmetKaya]

Hello,

did you try this ?

I have just configured with custom greeting but still hear the default greating.

[Louis-Philippe Descamps]

hi

you need to change from default to custom greeting ...

but no I didn't try that, we are on cucm 10.5 and we would use hunt group call queuing which can play a greeting

[mohamed helmy]

Hello,

please let me know if 8127766  is just an extension or an external line.

if it is an external one, is it FXO, E1 or SIP? also who do you want to hear that voice msg? all callers ( internal and external).

Regards,

Mohamed Helmy

[Louis-Philippe Descamps]

hi

8127766 is an external and ext. it s e1 isdn30 circuit. want all callers to hear it

thanks

[anilkumar.cisco]

the solution provided is for single extention..

how if the same requirement is for all extention..

then what will be call flow..

Also, hope it can be supported on 8.5 or 9.x version as well.

[Pranjol Saikia]

I understand this thread is old one ,but answering it as there were multiple persons requesting for the same requirement.

Call / Voice recording announcement

Site engineers can checkout below 3rd party solution for this kind of requirements ( Play out Call Recording Warning / Announcements )
MARS Agent Greeting :
https://developer.cisco.com/ecosystem/cpp/solutions/181073/
https://www.youtube.com/watch?v=DBFV8m-IfjE
For more details you can write to info@parsec-tech.com