After upgrading 8.0.4 in uc 520, CUE 8.0.2 time card view only

[abhishek.shah]

Hi everyone,

I have an issue with CUE. After uogarding to 8.0.4 software pack my CUE 7.0.1 upgarde to 8.0.2 with time card view. now with this new CUE 8.0.2 i dont have any option to add any extension, add buttons to phone and so on. so my question is how can i get all the feature as with CUE 7.0.1.

need help!!!!!!!!!!!

Thanks

Abhishek Shah

[Brandon Buffin · Accepted solution]

CME management has been removed from the CUE GUI as of CUE 8.0. Take a look at the following link.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel8_0/rel_notes/rel_notes.html#wp339722

Hope this helps.

Brandon

[abhishek.shah]

Thanks for reply,

you got my point. now my question is once i set up my telephoney service wizard add all users, phones, extension. Apply all the setting to CME.

the only way to change extension, button or number is through CLI and CCP ??????? because i cant add any extension through CCA .

Thanks.........................

[Brandon Buffin]

You can add an extension through CLI,  CCA, CCP and the CME GUI.

Brandon

[abhishek.shah]

how can i add extension once the telephony set up wizard is done. if i want to add any extension, set to factory default for telephony wizard. i tried to configure extension through CCP it gives me warning that hardware is not supported. i have uc 520. can you plz provide a link or document regarding how to add extension through CCA,CCP and CME GUI???? I really appriciate your help!!!!!!!!!!!!!!!!!!!

Thanks,

Abhishek Shah

[Brandon Buffin · Accepted solution]

Go to Configure > Telephony > Voice in CCA. See the CCA admin guide.

http://www.cisco.com/en/US/docs/net_mgmt/cisco_configuration_assistant/version2_2_2/administration_guide/cca_222_sbcs_admin_guide.pdf

Hope this helps.

Brandon

[abhishek.shah]

Thanks Brandon,

you are a  life saviour!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! i really appriciate ur help.

I can configure extension through CCA. how can i add extension through CCP and CME GUI. CME GUI isnt a CCA???????.......

[Brandon Buffin · Accepted solution]

CME GUI is the web interface. Take a look at the following link.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/gui/user/guide/cmegui_user.pdf

Hope this helps.

Brandon

[abhishek.shah]

Finally all set with the extension, appriciate your reply.....everytime work awesome!!!!!!!!!!!!!!!!!!!!!!!!!!!!...Now i am try to configure SNR.

I enabled SNR through CCA. then go through CLI here is my config

ephone-dn 21 dual line

number 1001 no-reg primary

label 1001

mobility

snr 92035995029 delay 5 timeout 30

ephone 6

mac add xxxx.xxxx.xxxx

button 1:21

Do i have to add snr number as a secondary number in CUE GUI in extension profile..........

I set an auto attadent script for my inbound call. when i call from my phone to extension 1001, it rings for few seconds and call gets terminated>>>>

dont know the reason........i found the cisco document how to configure snr, but still not working...................

here is the link to cisco document....

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmesnr.pdf

thanks...............

[Brandon Buffin]

You do not need to add the SNR number as a secondary number. Does the remote phone ever ring? Can you enable "debug voice ccapi inout", make the call and post the results?

Brandon

[David Hornstein · Accepted solution]

Hi Brandon,

You've done alot of work on getting this question answered ..accolades for the help it's much appreciated and recognised.

I have not read this thread in alot of detail at this stage but might the SNR issue be caused by lack of mobility button assigned to the softkeys via  a ephone-template.... worth a try.I hope my suggestion isn't a distraction.

My Phones ephone-dn

ephone-dn  12 dual-line

number 203 no-reg primary

pickup-group 1

label 203

description 203

name Dave Hornstein

mobility

snr 919194128044 delay 2 timeout 10 cfwd-noan 399

call-forward busy 399

call-forward noan 399 timeout 20

huntstop channel

night-service bell

A template I modified with an added  mobility option

ephone-template  16

conference admin

url services 1 http://10.1.10.1/voiceview/common/login.do VoiceviewExpress softkeys remote-in-use  CBarge Newcall

softkeys idle  Redial Newcall Mobility Cfwdall Pickup Gpickup Dnd Login ConfList RmLstC

softkeys seized  Cfwdall Endcall Redial Pickup Meetme Gpickup Callback

softkeys connected  Hold Endcall Mobility Trnsfer TrnsfVM Confrn ConfList LiveRcd Park Select Join RmLstC

ephone  8

device-security-mode none

video

mac-address 0023.331B.D72F

ephone-template 16

username "dave" password 123456

paging-dn 1

type 7965

button  1:12 2m5 3m6 4m7

button  5m8 6:44

night-service bell

[Brandon Buffin]

David,

     Not a distraction at all. I wasn't aware that the mobility button was a requirement for SNR to work, but you may be right. Will be interesting to see if this fixes the problem. Thanks for the suggestion.

Brandon

[abhishek.shah]

Hi david

Thanks for interest in my conversation with  brandon. I add the templete, i have the option on my IP phone.

[abhishek.shah]

Hi brandon,

Yes you are right with the secondary number, it doesnt make any sense. i deleted the secondary extension. now when i make call from IP phone to that extension, the associated IP phone with that extension and mobile phone rings which is good.........But the problem is when i am calling out side of my system only the IP phone rings for few seconds and call gets termimated...I am not allow to use debug ..................so cant send it to u....hope u understend.............i guess some thing is missing in CLI...

Thanks,

Abhishek

[Brandon Buffin]

It's possible that your telco is blocking the call because the outgoing caller ID is not a number that you own. You could try this command:

ephone-dn 21 dual line

snr calling-number local

Hope this helps.

Brandon