Voice Systems and Accessories - Small Business

Am working with the Smart call connector product and have a few questions.I am finding that the clients are looking for voiceview using the ip address of the data segment instead of the Voice segment.  I assume the SCC server is giving that url to th...

I am new to using the SPA phones and we are getting ready to deploy 10 to a remote site and are not receiving any audio when the call is placed on hold. I have seen alot of documentation on using a spa9000 for MOH but in this case we are using Call M...

Hi anyone,My client need objective using cisco IP phone 7940 dial the extension number( may be **) which will transmit this to cisco ATA 186 telephone adaptor port 2. The current port 1(RJ11) is connected to analog phone. Thus, they will dial the (**...

Hi,Now that 8.0.4 is out, I'm planning on doing my first UC500 upgrade (yay!)  I'm going throught CCA 2.2(5) admin guide and came across this:NOTE When downloading CUE or IOS images from Cisco.com, use the tar versionof Cisco IOS images and a CUE pac...

Hi,I really miss the option to add a prefix to an incoming number (from  CCA). I always make a setup with a 0 as prefix for outgoing calls. For  incoming calls I add an extra translation-rulevoice translation-rule 1114 rule 1 // /000/ type internatio...

I'm pretty sure this is fundamental but I can't seem to find any info on this.  If a customer has a centralized HQ site (UC560) with multiple remote sites all on the same network.  How do I ensure that e911 will work when user is moving from site to ...

Hello,Had a disappointing situation occur to our in-house UC520 this week. Sometime on Saturday 8/21, our office experienced a power failure. This failure caused an internal module that CUE runs it's image file off of to become corrupt. Hence voicema...

Hello,It sends *DB out my Sip trunk so I'm getting a busy signal immediatly. What can I do to keep it inside? Also, it was trying to register the dn's with my service provider, so I manually cleaned that up. I'm very excited for this feature to work ...

We have an UC540 in our office and a teleworker site with an SR520 router connected to an DSL modem.I configured both devices with Cisco Configuration Assistant (CCA), setup VPN server at the UC540, and VPN access at the SR520. VPN works for roaming ...

All,Do we have a best practices document, or similiar, that outlines best practices for setup of a reception phone user?Thanks, John

Is it possible to have a button on the attendants console tie to an analog line that is connected via SIP?  The system is a UC560 with a SPA8000 providing additional analog phone ports.   The operator’s station is a SPA525 w/ a 500 series side cart. ...