10-14-2010 08:56 AM - edited 03-21-2019 03:08 AM
Hi everyone,
I have an issue with CUE. After uogarding to 8.0.4 software pack my CUE 7.0.1 upgarde to 8.0.2 with time card view. now with this new CUE 8.0.2 i dont have any option to add any extension, add buttons to phone and so on. so my question is how can i get all the feature as with CUE 7.0.1.
need help!!!!!!!!!!!
Thanks
Abhishek Shah
Solved! Go to Solution.
10-14-2010 09:20 AM
CME management has been removed from the CUE GUI as of CUE 8.0. Take a look at the following link.
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel8_0/rel_notes/rel_notes.html#wp339722
Hope this helps.
Brandon
10-14-2010 12:03 PM
Go to Configure > Telephony > Voice in CCA. See the CCA admin guide.
Hope this helps.
Brandon
10-14-2010 12:41 PM
CME GUI is the web interface. Take a look at the following link.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/gui/user/guide/cmegui_user.pdf
Hope this helps.
Brandon
10-15-2010 06:24 AM
Hi Brandon,
You've done alot of work on getting this question answered ..accolades for the help it's much appreciated and recognised.
I have not read this thread in alot of detail at this stage but might the SNR issue be caused by lack of mobility button assigned to the softkeys via a ephone-template.... worth a try.I hope my suggestion isn't a distraction.
My Phones ephone-dn
ephone-dn 12 dual-line
number 203 no-reg primary
pickup-group 1
label 203
description 203
name Dave Hornstein
mobility
snr 919194128044 delay 2 timeout 10 cfwd-noan 399
call-forward busy 399
call-forward noan 399 timeout 20
huntstop channel
night-service bell
A template I modified with an added mobility option
ephone-template 16
conference admin
url services 1 http://10.1.10.1/voiceview/common/login.do VoiceviewExpress softkeys remote-in-use CBarge Newcall
softkeys idle Redial Newcall Mobility Cfwdall Pickup Gpickup Dnd Login ConfList RmLstC
softkeys seized Cfwdall Endcall Redial Pickup Meetme Gpickup Callback
softkeys connected Hold Endcall Mobility Trnsfer TrnsfVM Confrn ConfList LiveRcd Park Select Join RmLstC
ephone 8
device-security-mode none
video
mac-address 0023.331B.D72F
ephone-template 16
username "dave" password 123456
paging-dn 1
type 7965
button 1:12 2m5 3m6 4m7
button 5m8 6:44
night-service bell
10-15-2010 08:18 AM
You are absolutely right. I should have asked the question earlier. You will need another line to make this work.
Brandon
10-14-2010 09:20 AM
CME management has been removed from the CUE GUI as of CUE 8.0. Take a look at the following link.
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel8_0/rel_notes/rel_notes.html#wp339722
Hope this helps.
Brandon
10-14-2010 09:44 AM
Thanks for reply,
you got my point. now my question is once i set up my telephoney service wizard add all users, phones, extension. Apply all the setting to CME.
the only way to change extension, button or number is through CLI and CCP ??????? because i cant add any extension through CCA .
Thanks.........................
10-14-2010 11:09 AM
You can add an extension through CLI, CCA, CCP and the CME GUI.
Brandon
10-14-2010 11:55 AM
how can i add extension once the telephony set up wizard is done. if i want to add any extension, set to factory default for telephony wizard. i tried to configure extension through CCP it gives me warning that hardware is not supported. i have uc 520. can you plz provide a link or document regarding how to add extension through CCA,CCP and CME GUI???? I really appriciate your help!!!!!!!!!!!!!!!!!!!
Thanks,
Abhishek Shah
10-14-2010 12:03 PM
Go to Configure > Telephony > Voice in CCA. See the CCA admin guide.
Hope this helps.
Brandon
10-14-2010 12:32 PM
Thanks Brandon,
you are a life saviour!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! i really appriciate ur help.
I can configure extension through CCA. how can i add extension through CCP and CME GUI. CME GUI isnt a CCA???????.......
10-14-2010 12:41 PM
CME GUI is the web interface. Take a look at the following link.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/gui/user/guide/cmegui_user.pdf
Hope this helps.
Brandon
10-14-2010 01:58 PM
Finally all set with the extension, appriciate your reply.....everytime work awesome!!!!!!!!!!!!!!!!!!!!!!!!!!!!...Now i am try to configure SNR.
I enabled SNR through CCA. then go through CLI here is my config
ephone-dn 21 dual line
number 1001 no-reg primary
label 1001
mobility
snr 92035995029 delay 5 timeout 30
ephone 6
mac add xxxx.xxxx.xxxx
button 1:21
Do i have to add snr number as a secondary number in CUE GUI in extension profile..........
I set an auto attadent script for my inbound call. when i call from my phone to extension 1001, it rings for few seconds and call gets terminated>>>>
dont know the reason........i found the cisco document how to configure snr, but still not working...................
here is the link to cisco document....
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmesnr.pdf
thanks...............
10-15-2010 05:45 AM
10-15-2010 06:24 AM
Hi Brandon,
You've done alot of work on getting this question answered ..accolades for the help it's much appreciated and recognised.
I have not read this thread in alot of detail at this stage but might the SNR issue be caused by lack of mobility button assigned to the softkeys via a ephone-template.... worth a try.I hope my suggestion isn't a distraction.
My Phones ephone-dn
ephone-dn 12 dual-line
number 203 no-reg primary
pickup-group 1
label 203
description 203
name Dave Hornstein
mobility
snr 919194128044 delay 2 timeout 10 cfwd-noan 399
call-forward busy 399
call-forward noan 399 timeout 20
huntstop channel
night-service bell
A template I modified with an added mobility option
ephone-template 16
conference admin
url services 1 http://10.1.10.1/voiceview/common/login.do VoiceviewExpress softkeys remote-in-use CBarge Newcall
softkeys idle Redial Newcall Mobility Cfwdall Pickup Gpickup Dnd Login ConfList RmLstC
softkeys seized Cfwdall Endcall Redial Pickup Meetme Gpickup Callback
softkeys connected Hold Endcall Mobility Trnsfer TrnsfVM Confrn ConfList LiveRcd Park Select Join RmLstC
ephone 8
device-security-mode none
video
mac-address 0023.331B.D72F
ephone-template 16
username "dave" password 123456
paging-dn 1
type 7965
button 1:12 2m5 3m6 4m7
button 5m8 6:44
night-service bell
10-15-2010 06:49 AM
David,
Not a distraction at all. I wasn't aware that the mobility button was a requirement for SNR to work, but you may be right. Will be interesting to see if this fixes the problem. Thanks for the suggestion.
Brandon
10-15-2010 07:38 AM
Hi david
Thanks for interest in my conversation with brandon. I add the templete, i have the option on my IP phone.
10-15-2010 07:09 AM
Hi brandon,
Yes you are right with the secondary number, it doesnt make any sense. i deleted the secondary extension. now when i make call from IP phone to that extension, the associated IP phone with that extension and mobile phone rings which is good.........But the problem is when i am calling out side of my system only the IP phone rings for few seconds and call gets termimated...I am not allow to use debug ..................so cant send it to u....hope u understend.............i guess some thing is missing in CLI...
Thanks,
Abhishek
10-15-2010 07:16 AM
It's possible that your telco is blocking the call because the outgoing caller ID is not a number that you own. You could try this command:
ephone-dn 21 dual line
snr calling-number local
Hope this helps.
Brandon
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide