UC520 Voicemail Truncating Message

[thinkuplink]

Looking for advice troubleshooting voicemail messages truncating. 

Version info:

UC500 Software (UC500-ADVIPSERVICESK9-M), Version 15.1(2)T2

CME version 8.1

Cisco Unity Express version (8.0.3)

Symptoms:

Only happens with external calls.

No indication to caller from CUE that message has stopped recording.

Seems to be consistently truncated at 30 seconds.

Mailboxes have been deleted and reconfigured.

Debug SIP messages and ccapi show call disconnecting correctly when caller is finished leaving message.

Any help is greatly appreciated!

[paolo bevilacqua]

Update software and try again.

[Brook Powers]

I have a similar issue, and a case opened with the STAC.

Any outside call is disconnected 15 seconds after beginning to leave a voice mail message.

I am stumped.

[Alexander Maroukian]

Hi,

Do you have "no vad" under the dial-peer for the voicemail? If not please add it.

What is the version of the CUE?

Best regards,

Alex

[thinkuplink]

CUE version 8.0.3. Dial peer config:

dial-peer voice 2000 voip

description ** cue voicemail pilot number **

translation-profile outgoing XFER_TO_VM_PROFILE

destination-pattern 399

b2bua

session protocol sipv2

session target ipv4:10.1.10.1

voice-class sip outbound-proxy ipv4:10.1.10.1

dtmf-relay sip-notify

codec g711ulaw

no vad

[Alexander Maroukian]

Hello Brad,

Do you have the same issue when leaving voicemail from internal extensions?

Have you tried reloading the CUE?

Best regards,

Alex

[thinkuplink]

I do not experience the problem when leaving a v/m from an internal extension.  I have tried reloading the CUE, but I have not tried updating the software.

[thinkuplink]

Issue resolved.  UDP traffic inspection was exceeding default timeout.

WAN interface is inspecting traffic:

    interface FastEthernet0/0

     ip inspect SDM_LOW out

Changed inpection profile for UDP from:

    ip inspect name SDM_LOW udp router-traffic

Added timeout value:

    ip inspect name SDM_LOW udp router-traffic timeout 300

Many thanks to all who contributed!