05-31-2021 02:38 AM
Hello Everyone,
We recently migrated Jabber to WebEx App (both computers & cell phones) and I was wondering if FAC is now supported on WebEx App (cell phones)?
Thank you
Solved! Go to Solution.
05-31-2021 03:44 AM
Hello,
FAC or CMC, currently does not work with WebEx teams. There is already a feature enhancement request for this issue.
Pls rate if its “Helpful”. If this answered your question pls click “Accept as Solution”.
11-22-2021 12:30 PM
I was doing some tests in a lab and found out that if you send all digits together (PSTN external number + FAC code) you can make an external call go through a Route Pattern with FAC. When I tried an external call with a mobile Webex app an audio prompt played asking for the FAC code, this is a behavior that didn't happen on the Windows Wbx app.
05-31-2021 10:10 AM - edited 06-01-2021 11:50 PM
These are the BUG ID for your issue CSCvr12034,CSCuz63406,CSCug51288 with severity 3 & 4. Because Webex APP has Underlying jabber module.
You can post your Ideas User Community Feedback.
https://ciscocollabcustomer.ideas.aha.io/ideas
Since jabber is running on your personal device, I dont see a use of FAC on jabber and webex app.
if you have a scenario, where all your gsm/international calling use FAC and jabber devices dont want to have FAC. you can create a new GSM/international RP with FAC unchecked and put them in partition and assign this partition to a css. On device Css assign this new CSS, the device css will override the line CSS.
11-22-2021 01:10 PM
AFAIK the device and the line CSS will be combined, with the content of the line CSS being placed first.
05-31-2021 03:18 AM
Hi,
Kindly check the below link for your reference.
https://help.webex.com/en-us/0zgzwj/Webex-Calling-Feature-Access-Codes
Pls rate if its “Helpful”. If this answered your question pls click “Accept as Solution”
05-31-2021 03:29 AM
Hi,
I meant Forced Authorization Codes not Feature Access code
05-18-2022 03:16 PM
Hi,
If possible, FAC (Forced Authorization Codes) per user or per location can be implemented.
05-31-2021 03:44 AM
Hello,
FAC or CMC, currently does not work with WebEx teams. There is already a feature enhancement request for this issue.
Pls rate if its “Helpful”. If this answered your question pls click “Accept as Solution”.
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