WebEx Contact Center (WxCC) Training

[RL5901]

Our organization is leaning heavily toward moving our 5 contact centers to WxCC. We are looking for training that will help us administer and troubleshoot WebEx Contact Center from day 1. However, it's been impossible to find any training at all, whether free or that can be paid for with CLCs. 

I'm looking for any advice from the community on what courses to take or for any links that will help us prepare for supporting our call centers on WxCC. 

Some background. We have used UCCX in the past but for the last year, we have been on a different call center solution that has not met our requirements. 

[Prakhar Dubey · Accepted solution]

Hello,

help.webex.com is a good one to start with. You can easily find information on Webex Contact Centre on this page. For you feasibility, I have shared the direct links below:

https://help.webex.com/en-US/result/Contact%20Centre?offset=26&filters=%7B%22product%22%3A%5B%22Webex+Contact+Center%22%5D%7D&count=1

Topics Discussed

1. Webex Contact Center Administrator Roles and Privileges
https://help.webex.com/en-US/article/n5jdj19/Webex-Contact-Center-Administrator-Roles-and-Privileges

2. Set Up Integration Connectors for Cisco Webex Contact Center
https://help.webex.com/en-US/article/7fuy63/Set-Up-Integration-Connectors-for-Cisco-Webex-Contact-Center

3. Webex Contact Center Quick Deployment Solution
https://help.webex.com/en-US/article/926otw/Webex-Contact-Center-Quick-Deployment-Solution

4. Security Settings for Cisco Webex Contact Center
https://help.webex.com/en-US/article/3srgv1/Security-Settings-for-Cisco-Webex-Contact-Center

5. Cisco Webex Contact Center Documentation
https://help.webex.com/en-US/article/n2re5jy/Cisco-Webex-Contact-Center-Documentation

6. Cisco Webex Contact Center Chat Template
https://help.webex.com/en-US/article/nmzsthj/Cisco-Webex-Contact-Center-Chat-Template

7. Ways to Add Users for Cisco Webex Contact Center
https://help.webex.com/en-US/article/52ulis/Ways-to-Add-Users-for-Cisco-Webex-Contact-Center

8. Configure Cisco Webex Contact Center Virtual Agent
https://help.webex.com/en-US/article/nh1djk9/Configure-Cisco-Webex-Contact-Center-Virtual-Agent

9 . Data Locality in Cisco Webex Contact Center

https://help.webex.com/en-US/article/n0p6xa1/Data-Locality-in-Cisco-Webex-Contact-Center

10. Create a Cisco Webex Contact Center Order for a Customer

https://help.webex.com/en-US/article/30mv2o/Create-a-Cisco-Webex-Contact-Center-Order-for-a-Customer

11. Setting Up Voice Channel for Cisco Webex Contact Center

https://help.webex.com/en-US/article/nhy3codb/Setting-Up-Voice-Channel-for-Cisco-Webex-Contact-Center

12. Webex Contact Center Enterprise Quick Deployment Solution

https://help.webex.com/en-US/article/nyosarq/Webex-Contact-Center-Enterprise-Quick-Deployment-Solution

13. Escalate a Webex Contact Center Virtual Agent Chat 

https://help.webex.com/en-US/article/satr2fb/Escalate-a-Webex-Contact-Center-Virtual-Agent-Chat-

14. Delete a Cisco Webex Contact Center Virtual Agent

https://help.webex.com/en-US/article/u74hhcb/Delete-a-Cisco-Webex-Contact-Center-Virtual-Agent

15. Bulk Operations for Cisco Webex Contact Center

https://help.webex.com/en-US/article/na01x6o/Bulk-Operations-for-Cisco-Webex-Contact-Center

16. Edit a Cisco Webex Contact Center Virtual Agent

https://help.webex.com/en-US/article/nl691bbb/Edit-a-Cisco-Webex-Contact-Center-Virtual-Agent

Happy Learning.

[stevehayward]

We offer the Webex Contact Center Expert certification training for Cisco Channel Partners as well as WXCC Administration training for end customers here- https://www.sunsetlearning.com/course-catalog/administering-webex-contact-center-awxcc/  We are also developing a follow-on training that will build on this foundational class, covering advanced flows/integrations, automations and call deflection, along with advanced reporting and a few other topics.  Please reach out to me if you would like more details on that one.

[stevehayward]

The Advanced Webex Contact Center training is now available.  It's intended as a follow-on to either the Channel Partner-focused Cisco Webex Contact Center Expert (CWCCE) training or the end customer-focused Administration of Cisco Webex Contact Center (AWXCC).  You can find the details here- https://www.sunsetlearning.com/course-catalog/webex-contact-center-advanced-wxcca/

[dirkrschneider]

Where can I get the Cisco Webex Contact Center Expert (CWCCE) training/certification now ?

The link https://www.sunsetlearning.com/course-catalog/cisco-webex-contact-center-expert-certification-training-cwcce/ doesn't work anymore.

[asmvar@1234 · Accepted solution]

Hi there, 

Cisco used to offer WxCC certification and training on their golearn.webex.com portal but very recently it got moved to third party vendor. You can check https://www.sunsetlearning.com/course-catalog/cisco-webex-contact-center-expert-certification-training-cwcce/
You can get training and certified from Cisco via Sunset learning they are affiliated Cisco training partners. Additionally you can use CLC     

[NewWxCC]

Hi, if you want to get in touch with me I may be able to help? I do know WxCC and I am a training consultant. Let me know

[Prakhar Dubey · Accepted solution]

Hello,

help.webex.com is a good one to start with. You can easily find information on Webex Contact Centre on this page. For you feasibility, I have shared the direct links below:

https://help.webex.com/en-US/result/Contact%20Centre?offset=26&filters=%7B%22product%22%3A%5B%22Webex+Contact+Center%22%5D%7D&count=1

Topics Discussed

1. Webex Contact Center Administrator Roles and Privileges
https://help.webex.com/en-US/article/n5jdj19/Webex-Contact-Center-Administrator-Roles-and-Privileges

2. Set Up Integration Connectors for Cisco Webex Contact Center
https://help.webex.com/en-US/article/7fuy63/Set-Up-Integration-Connectors-for-Cisco-Webex-Contact-Center

3. Webex Contact Center Quick Deployment Solution
https://help.webex.com/en-US/article/926otw/Webex-Contact-Center-Quick-Deployment-Solution

4. Security Settings for Cisco Webex Contact Center
https://help.webex.com/en-US/article/3srgv1/Security-Settings-for-Cisco-Webex-Contact-Center

5. Cisco Webex Contact Center Documentation
https://help.webex.com/en-US/article/n2re5jy/Cisco-Webex-Contact-Center-Documentation

6. Cisco Webex Contact Center Chat Template
https://help.webex.com/en-US/article/nmzsthj/Cisco-Webex-Contact-Center-Chat-Template

7. Ways to Add Users for Cisco Webex Contact Center
https://help.webex.com/en-US/article/52ulis/Ways-to-Add-Users-for-Cisco-Webex-Contact-Center

8. Configure Cisco Webex Contact Center Virtual Agent
https://help.webex.com/en-US/article/nh1djk9/Configure-Cisco-Webex-Contact-Center-Virtual-Agent

9 . Data Locality in Cisco Webex Contact Center

https://help.webex.com/en-US/article/n0p6xa1/Data-Locality-in-Cisco-Webex-Contact-Center

10. Create a Cisco Webex Contact Center Order for a Customer

https://help.webex.com/en-US/article/30mv2o/Create-a-Cisco-Webex-Contact-Center-Order-for-a-Customer

11. Setting Up Voice Channel for Cisco Webex Contact Center

https://help.webex.com/en-US/article/nhy3codb/Setting-Up-Voice-Channel-for-Cisco-Webex-Contact-Center

12. Webex Contact Center Enterprise Quick Deployment Solution

https://help.webex.com/en-US/article/nyosarq/Webex-Contact-Center-Enterprise-Quick-Deployment-Solution

13. Escalate a Webex Contact Center Virtual Agent Chat 

https://help.webex.com/en-US/article/satr2fb/Escalate-a-Webex-Contact-Center-Virtual-Agent-Chat-

14. Delete a Cisco Webex Contact Center Virtual Agent

https://help.webex.com/en-US/article/u74hhcb/Delete-a-Cisco-Webex-Contact-Center-Virtual-Agent

15. Bulk Operations for Cisco Webex Contact Center

https://help.webex.com/en-US/article/na01x6o/Bulk-Operations-for-Cisco-Webex-Contact-Center

16. Edit a Cisco Webex Contact Center Virtual Agent

https://help.webex.com/en-US/article/nl691bbb/Edit-a-Cisco-Webex-Contact-Center-Virtual-Agent

Happy Learning.

[NewWxCC]

Hi, if you want to get in touch with me I may be able to help? I do know WxCC and I am a training consultant. Let me know

[RL5901]

Thank you Prakhar. It should be noted for others that an account needs to be set up first in order to access the links, but there are many informational links on the page that will help.