Webex for Developers

Hi, I am trying to fetch RONA state of the agent from GetAgentActivities API. I have created a HTTPRequest, see the following config: Request Path: /v1/agents/activities?from={{VariablewithEPOCH}}Method: GetQuery Parameters: Key: agentIds & Value: {{...

Hi, We have the following problem:We have synced the contacts from a LDAP-Sync and we want to delete alle those contacts now from that LDAP source.The problem is, that the LDAP source does not exists anymore, so we have no access anymore.Is there a p...

We have an IT Support Desk chat that has a plague of users asking questions without enough information for anyone to help them. Is it possible to have a Webex bot or auto moderator that responds along the lines of "I see you are asking for help with ...

keep getting below error, any idea? Thanks.   uploadFile failed, error: The request signature we calculated does not match the signature you provided. Check your key and signing method. (Service: Amazon S3; Status Code: 403; Error Code: SignatureDoes...

It would be nice for Webex to create a smart phone app for Control HUB. 

Hi, Is there a way to obtain the following metrics via the Cisco Webex Contact Centre APIs? Current Queue Length i.e How many tasks are currently waiting in queue to be answered?  Longest Call Waiting i.e How long has the oldest task been waiting in ...

Hi,I need clarification on the supported/best-practice way to do the following for a WXCC-integrated Live Chat deployment. When a logged-in customer starts chat from Web and Mobile app, I want to attach a non-sensitive “customer key” to the chat sess...

Hi everyone, I’m looking for guidance (or confirmation this is a known gap) on an AI-first chat to human-agent handoff design using Webex Connect + Webex Engage + Webex Contact Center.Use Case:Customer chats with AI Agent firstOnly if the customer re...

Hi, I have created an integration for my application/testing. I have also generated Access Token using my registered Client Id and Client Secret. I have given following scope to my integration - 'cjp:config cjp:config_write cjp:config_read cjp:user s...

Join us on Wednesday, January 28th at 10am PST, as we explore all that's new in Webex programmability over the past year. We’ll cover new features and enhancements across both the Webex Suite and Webex Contact Center, including recently released APIs...

If I need to take action based on how long a specific caller has been in the queue, and then send to call to third part or disconnect ,is there a node in Webex Contact Center Flow Designer that provides this information?I’ve checked the Get Queue Inf...

Hi Webex Developer Community,I'm building a bot to record per-participant audio using Webex Multistream. I understand the flow now, but I'm stuck on accessing the actual audio stream when a participant starts speaking.My understanding of the flow:med...

Dearr all,I have a meet subscription plan. when i create an instant meeting using desktop, the meeting will start without issues. Guest can also join from his mobile phone browser. However, when  i create and start the meeting using webex mobile app,...

Hey Webex Dev community,I have a question regarding the Get Agent Activities endpoint from Webex Contact Center and was curious if anyone had some additional context on this.I am looking for a unique identifier within the data received from this endp...

I created a webhook which sends a request if a call is created. But in the Payload is no parameter for the local party. I need the phone number which was called or from which the call was started. How do i get this value? Multiple AIs and a JS-Applic...