Webex CC Outbound IVR

[santiago_figueroa]

Hello I have a question , Webex Contact Center support campaign Outbound IVR like robotic for will be  used to reach a large volume of customers with customized messages like balance?

Thanks

Santiago.

[Arunabh Bhattacharjee · Accepted solution]

@santiago_figueroa 

WebexCC does not support IVR based outbound campaigns as of today.

please follow this post for PM inputs/roadmap - https://community.cisco.com/t5/contact-center/outbound-and-campaign-management-capabilities-in-web-ex-cc/m-p/4645558#M13048 

Also, this question would be better suited for the Contact Center product board : https://community.cisco.com/t5/contact-center/bd-p/5926-discussions-contact-center which has product based supportability questions for Contact Center.

Thanks & Regards,

Arunabh.

[Quigath]

You want to have some kind of outbound campaign to tell customers they have an outstanding balance?

That's certainly possible, what do you have already or what have you tried?

[bill.king1]

@Quigath , where do you see that documented? The Webex Contact Center Campaign guide mentions agent-based campaigns, but I think @santiago_figueroa is looking for an IVR-based campaign.
Here's the campaign documentation link for instance.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/webexcc/campaign_user_20/webexcc_b_20-campaign-manager-user-guide/webexcc_m_20-campaign.html